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User Experience Design Specialist

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Date: Feb 5, 2021

City: Palo Alto, CA, US

Company: SAP



Requisition ID: 273588
Work Area: Software-Design and Development
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



At the SAP AppHaus, we combine SAP technologies, design excellence, entrepreneurial spirit, and radical customer-centricity to help our customers solve their most critical business challenges – benefiting millions of end-users of SAP.
We are a customer-facing global design team and part of SAP’s Technology & Innovation organization supporting enterprise-wide innovation and user experience design for customers in every major industry leveraging the SAP Business Technology Platform. The results of our customer projects are published as SAP success stories and best practices allowing for scale and easy adoption by other customers. Additionally, our team shares customer feedback and learnings from our customer projects with the development organization and their respective product teams for continuous product improvement.
As a UX Design Specialist, you will be responsible for delivering innovative, challenging, and strategic design and research projects for some of the most influential brands in the world.

The work environment at SAP AppHaus is diverse, highly creative, dynamic and fast-paced, and your design work will have visibility to SAP internal stakeholders and impact on a massive scale for some of our most strategic customers and their users.


We are looking for a UX Design Specialist who works independently within a given area of responsibility including but not limited to the following expectations and tasks:

  • Conduct user research to gain insights and translate findings into your designs including the analysis and investigation of applications/systems, graphics, web, multimedia, voice response and conversational user interaction.

  • Prepare and participate in the delivery of customer workshops.

  • Deliver personas, journey maps, storyboards, low/high-fidelity mockups, and prototypes.

  • Contribute to project success stories.

  • Collaborate with customers, designers, project leads, and cross-functional teams to create delightful design solutions.

  • Promote a culture of innovation in every customer engagement and continually raise the bar for our team’s designs and design process.

  • Share findings from your projects with development teams.

As we are in a fast-moving environment, a wide variety of tasks and a dynamic work environment are a given, you must be a team player who works well with our customers and internal stakeholders.


  • Bachelor’s Degree in interaction design, human-computer interaction, or related field.

  • 2-5 years UX/UI experiences in user research, design strategy, and service design with a proven track record of successfully completed projects.

  • Exceptional portfolio showcasing a wide range of product and experience design work.

  • Passionate to solve complex enterprise usability design problems, and the ability to deliver.

  • Deep empathy for users and a solid foundation in interaction and visual design techniques.

  • Experience in Design Thinking and facilitating design workshops.

  • Proven ability in applying human-centered design approach from user research, insight generation, to concept deliverables – using design and prototyping tools such as Adobe Creative Suite, InVision, Sketch, Axure.

  • Basic understanding of HTML & CSS, and the ability to discuss possibilities and constraints with developers.

  • Experience in customer-facing work, as most of our projects, are driven outside-in with customers.

  • Experience in creating compelling customer success stories in multimedia.

  • Highly motivated self-learner, passionate to learn business processes and solve complex enterprise problems.

  • Exceptional interpersonal and communication skills including verbal, written, presentation.

  • Must be able to work in Palo Alto, CA, local candidates preferred. (NB we are working remote until further notice)




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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