Agile Support Operations Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you will do:

As Readiness Partner, you hold an essential key to the success of our BASE organization. In creating, deploying, and monitoring our learning journeys, you will help our newbies build confidence and knowhow from zero to hero in an efficient manner. From there, multiple BASE-internal roles and opportunities open demand for next level learning. Whether practical knowhow or advanced skills, you may leverage different approaches to design learning offerings that will continuously empower our team. You therefore contribute to the happiness, engagement, scalability and growth of our team.

In your role, you will work closely with the BASE leadership team, but also with relevant experts from across SAP for knowledge sharing, best practices, and more.

Core tasks include:

• Own the BASE learning journeys – from the initial onboarding program to each role-specific path
• Design and execute need-based upskilling or team building events – e.g. BASEkom
• Help coordinate ad hoc knowledge transfer sessions
• Work closely with local site-leads and leaders to ensure effective onboarding
• Engage with content liaisons or agile partners to develop knowledge-related assets and offerings based on expressed and discovered needs
• Partner with your Readiness & Deployment peers to cross-leverage relevant content and information at all times
• Consider business timelines when planning sessions or working with support speakers
• Drive leadership sponsorship for learning and development
• Investigate learning practices and infrastructures to consistently improve the learning, consumption, and understanding experience
• Monitor the effectiveness of your respective learning programs and the impact they have on our teams confidence levels
• Manage/update related assets, sharepoints, communication…

What you bring:

The ideal candidate is curious, pragmatic, with good project management skills and inherent leadership abilities. S/he is a fast learner and easily communicates and connects with people, virtually or in person. In addition, you will bring:

• Confidence to unite, engage, and inspire participants
• Multi-tasking and prioritization skills
• Balance – weighing different levels of input, stakeholders, needs to build effective programs
• Use your creativity to innovate and discover what can make learning more fun and inclusive
• A can-do attitude with an empathic mindset
• Quality-focus – to create or refresh assets for ease of consumption
• Strong English communication skills
• A bachelor degree and or equivalent work experience - we are looking for someone with some experience, therefore comfortable in a corporate environment and in navigating and partnering with multiple teams
• You have the ambition to either grow into a leadership, learning, or senior project management role

Meet your team:

The Business Agility, Support, and Enablement (BASE) Team provides qualitative services for business solution and application DEPLOYMENT, USE, and SUPPORT to make you most productive. Connecting business requirements with technical knowhow, we commit to engage until your questions are answered or problems solved. We take pride in bringing high quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393497  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.