Information Technology

Senior Program Manager

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Description Overview

The Program Manager enables the IT Business Services team to manage strategic and tactical projects and/or programs on a day-to-day basis. This includes driving the creation of project plans, business cases, design strategies, resource management, budget management, cross-organizational coordination, vendor management, executive communications/reporting, critical issue resolution, and escalations. This position may be assigned to take the lead in various technical projects dealing with IT applications and infrastructure. Individual must possess expert knowledge in project management demonstrated by a proven track record of success in complex projects and/or programs. Strong candidates must also have experience working with a Software Development Lifecycle (SDLC) and managing development requirements.


Duties and Responsibilities

  • Lead cross functional teams consisting of members from multiple technical disciplines (System Administrator, DBA, Network Administrators, Application Administrators, Business Analysts, and Developers)
  • Translate high-level organizational objectives to an executable project.
  • Provide upper management and stakeholders with timely status updates.
  • Ensure continual monitoring and reporting of program progress to ensure that all programs are kept on schedule. 
  • Coordinate with other functional organizations to resolve resource and schedule conflicts and dependencies. 
  • Assess, identify, and report risks and develop mitigation plans. 
  • Run program status meetings, track status of existing issues and identify any new issues and risks. 
  • Liaison with IT solution providers regarding the structure of the project, progress of projects, problem resolution and advice as required. 
  • Elicit requirements using interviews, document analysis, requirements workshops.
  • Manages and coordinates all project team activities including planning, scheduling, tracking, and reporting all project progress.
  • Facilitation of large scale meeting and workshops.



Preferred Qualifications

  • High energy, strong team player, creative thinker, and strategic influencer.
  • Strong analytical, problem solving, negotiation, and organizational skills.
  • Ability to ensure project compliance with program goals, policies, and procedures.
  • Experience delivering projects using varied project delivery models including agile and waterfall.
  • Excellent analytical, verbal and written communication skills working with both business and technical stakeholders.
  • Ability to act independently, taking accountability for their actions and others work, yet communicate closely with management for status and direction setting.
  • Scrum Master certification a plus.
  • PMP certification a plus.
  • Jira experience a plus.
  • Experience with SDLC.
  • Experience with capacity planning.
  • Demonstrated experience developing requirements and written documentation.
  • Excellent analysis and documentation skills.
  • Excellent interpersonal relationship building and team work skills.
  • Demonstrated ability to work under pressure and meet deadlines.
  • Goal oriented and action/result focused.
  • Ability to manage time and resources directed to multiple projects / assignments.

Minimum Qualifications

  • Bachelor’s degree in Computer Science or related field
  • 5+ years combined global IT/project management experience


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 338925  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Requisition ID:  338925
Posted Date:  Jun 17, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Pittsburgh, PA, US, 15212

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