Software-Design and Development

Senior Support Engineer

Requisition ID: 338732
Work Area: Software-Design and Development
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Original Posting Date: 4/12/2022


Location:  Pittsburgh, PA


Purpose and Objective: 

SAP America, Inc seeks a Senior Support Engineer at our Pittsburgh, PA location to enhance the customer experience by maintaining ownership and accountability for a specific functional area or areas of the SAP Ariba applications suite.


Expectations and Tasks:

Utilize a deep level of both functional and technical SAP Ariba product expertise coupled with broad business process knowledge and customer/situational management experience to engage in critical customer situations, make key product decisions by developing a strong partnership with Engineering and Solution Management leaders, and multiply experience/knowledge across the entire Customer Support organization. Responsible for Solution Ownership, Incident Engagement, Knowledge Transfer, and Strategic Tasks, including driving product direction to reduce incident volume and participating in relevant projects aimed at prevention/deflection; performing technical/cause analysis and incident review to unblock customers in critical situations; Reviewing incidents in relevant solution areas that require Engineering engagement; engaging in variety of customer-facing situations to drive proper business outcomes; and contributing to and influence business strategy by providing strategic feedback, decision and insight to executive management.


Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems, or related field of study and 5 years of experience required. The company will also accept a Master's degree and 3 years of experience. Will accept a three-year degree or a combination of degrees or diplomas as meeting the Bachelor's degree requirement.


Work Experience:

Experience must involve 3 years in the following: SAP Application integration development to integrate Ariba application with SAP ERP using Ariba CI, and Ariba CIG integration with main functional area focused on Ariba Procurement, Ariba Sourcing, Ariba Contracts, Ariba Network, and SAP Materials Management domain; Utilizing SAP ECC 6.0, SAP S/4 HANA, SAP ABAP, SAP Cloud Connector, SAP CPI, SAP PI, Direct Connectivity, ITK, XSLT, XML Editors (such as Altova XMLSpy, Oxygen XML Editor), Webservice testing tools (POSTMAN, SoapUI), Change control management to control transport management system in ERP; SAP Process integration (both dual stack and single stack with versions 7.4 and 7.5) based on graphical mapping and XSLT mapping; customer escalation handling, process improvement, coaching and mentoring; performing an SAP Techno-Functional role around SAP FI-AP, SAP FI-AR, and SAP MM modules; developing RICEFW objects in SAP ABAP which includes ABAP Data Dictionary, Report programming (Classical, interactive & ALV), Interfaces (RFC/BAPI/ALE/IDOCs), ABAP Proxies, Conversions using BDC and LSMW, Batch input programs, Enhancements techniques – BADI, BTE, and User Exits, Dialog Programming, Forms including SMARTFORMS, SAP Scripts, ABAP Object Oriented Programming and SAP Business Workflow and Busines Server Pages; performance tuning techniques with Run Time Analysis SAP provided tools, SQL Trace, Code Inspector. Well versed with Code Optimization / Modular Techniques. Triaging and debugging customer issues in ECC / S4 HANA; Developing objects in the areas of SAP HCM, SAP FI, SAP PLM, SAP SD, and SAP MM. Experience must also include: Configuration of automatic payment program for Vendor and Customer, development of DMEE tree structure, configuring new payment terms, creation of master data.


Travel:  N/A


Internal use only: reference code lhrs4262





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This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  338732
Posted Date:  Jun 9, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0%

Pittsburgh, PA, US, 15212

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