SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at EMEA: +49 6227 7 48599 and careers@sap.com, Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

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Support Operations Engineer (SAP Ariba) Job

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Date: Sep 14, 2017

Location: Pittsburgh, PA, US

Company: SAP

Requisition ID: 156964
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

SAP Ariba is the world’s business commerce network. We help companies extend their business commerce processes into the Cloud, where they can use our Procurement solutions and the Ariba Network to find opportunities to cut costs, reduce risk, and grow revenue through better collaboration with trading partners. The Ariba Network is the world’s largest trading partner community with more than $600B of commerce flowing through and more than 1.7 million businesses in 190 countries around the world, with a new business joining Ariba Network every two minutes.

 

Job Description Overview

  • Serve as a technical lead for Ariba Customer Support web-based platforms running on the Ariba extranet (including a Knowledge Management platform that integrates with corporate CRM and ERP platforms). The Knowledge Management platform consists of web content management and portal delivery environments that contain interfaces for users to contribute and maintain content as well as securely collaborate with each other. There is a workflow engine, integrated full text search engine, and integration to a data warehouse for reporting. These environments are used by SAP Ariba customers, partners, suppliers, prospects, and employees. We are seeking creative, logical, and detail-oriented candidates with an appreciation of usability. Candidates need not possess every skill listed below, but should enjoy learning new disciplines.

 

Duties and Responsibilities

  • Assist business users with writing requirements documents and functional specifications
  • Develop and support various web-based applications per specifications or Requests for Change from users or the extended team
  • Manage and administer SAP Ariba Customer support team web-based infrastructure and tools
  • Assist with development and administration of key customer support metrics via BI tool
  • Participate on cross-functional project teams
  • Troubleshoot Customer Support platform and tools issues as reported by internal and external customers
  • Evaluate new technologies

 

Preferred Qualifications

  • Detail-oriented
  • Strong understanding of relational data and experience with SQL
  • Strong HTML web page development skills
  • User interface design experience
  • Experience designing secure Internet applications and an appreciation of the OWASP Top Ten security risks
  • Some experience with and/or understanding of JavaScript, jQuery, PHP, .NET, CSS, JSON, XML, REST APIs, and responsive design
  • SAP Business Objects design and reporting or experience and understanding of data warehouse reporting a plus
  • Git version control system experience a plus
  • SAPUI5 experience a plus
  • Experience implementing and customizing search engines a plus
  • Strong ability to evaluate and learn new technologies
  • Experience with knowledge management or knowledge-centered support (KCS) initiatives a plus
  • Excellent verbal and written communication skills
  • Highly motivated individual with excellent problem solving skills

 

Basic Minimum Qualifications

  • Minimum four years’ experience with scripting languages

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

 

EOE AA M/F/Vet/Disability:

 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:


Nearest Major Market: Pittsburgh

Job Segment: Operations Manager, SAP, ERP, Developer, Operations, Technology

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