IT Business Services Principal Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Summary:

The IT Business Services Principal Consultant is a fascinating role because it combines technically challenging tasks with customer interaction and management. In collaboration with the customer counterparts, the TLO is responsible for the management and successful operations of the customer’s mission critical landscapes. You interact with SAP experts on customer side. Typical tasks are to discuss operational topics, create service plans and resolve issues.

• Identify top issues, define, and drive implementation of the action items together with the problem manager and the delivery teams.
• Lead technology discussions and act as escalation point for technical issues.
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases: Build, cutover / business go-live and operations.

The Role:

As a IT Business Services Principal Consultant, you are part of an SAP Technology expert team who are the primary SPOCs and E2E responsible for all customer SAP landscapes. The TLO Team is a global team with team members in Germany, Portugal, Mexico and India.

We are looking for an expert in SAP technology and a strong communicator to build a trusting relationship with your customer counterparts.

As a principal level expert, innovation and improvements are critical for success and we expect you to be a go-to person for junior team members, look beyond your role and continuously look for ways to do things better, with higher quality and less effort.

What you bring

• Expert level experience with SAP system administration tools
• Solid experience in technical planning, implementation, configuration, and integration of SAP solutions
• Excellent knowledge of the entire SAP technology stack.
• Deep experience with hyperscalers (Azure).
• Solid understanding of network concepts.
• Ability to proactively identify issues and collaborate closely with all stakeholders to solve them.
• Be the customer advocate within the SAP ECS organization, discussing improvements with all units.
• Understand business drivers for customers to be in private cloud, translating them into technical requirements and cloud solutions.
• Close collaboration with Client Delivery Managers and Project Leads.
• Mentor and guide junior members of the team.

You may be required to work on weekends/off hours during critical customer escalations or go-lives.

Meet your team

We are a diverse team of Technical SAP experts, with two team members in Mexico, four in India, two in Germany and one in Portugal. We value open communication, telling it like it is and always supporting each other. We value diversity and stay curious about each other’s culture, background and outlook on life. What unites us is our passion for our customer, ensuring customer satisfaction and giving them the best possible service.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442610  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid