IT Technology Services Senior Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

ABOUT SAP

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

PURPOSE AND OBJECTIVES

The Office Technology Team (OTX) is a regional field IT organization that also serves as a global provider for IT Infrastructure Services, specializing in meeting room and office buildouts. Our mission is to ensure rock-solid operations for the services in scope across the globe through a combination of Managed Service and internal experts.

We are actively seeking a Global Meeting Room Technology Specialist to enrich our diverse and talented team. This role is pivotal in maintaining and advancing our meeting room technologies across a vast network of 6,000 global meeting spaces.

This role offers a fantastic opportunity to join a unique global team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management, and other areas of IT.

KEY RESPONSIBILTIES

• Participate in the assessment, testing, and implementation of innovative meeting room technologies on a global scale.
• Manage the deployment and operational excellence of AV equipment, ensuring a consistent and high-quality experience in all meeting rooms.
• Collaborate with international teams to align technology standards and practices, fostering a unified approach to global communication.
• Provide expert-level support and training to ensure all team members can effectively utilize meeting room technologies.
• Develop and document standardized processes for meeting room technology management, troubleshooting, and support. Maintain clear and accessible process documentation for the team’s reference.
• Generate and maintain reports related to meeting room technology performance, usage, and trends. Provide insights and recommendations based on data analysis.
• Create clear and user-friendly guides for meeting room technology usage, troubleshooting, and best practices. Ensure that end users have access to comprehensive documentation to enhance their experience.
• Monitor the technology in meeting rooms, including audiovisual equipment.

QUALIFICATIONS

• Education:
  • High school diploma or bachelor’s degree (preferred).

• Experience:
  • Over 2 years in AV/Meeting Rooms equipment.
  • Over 3 years in second-level IT support or technical implementation roles.
  • Project Management Experience.
  • Proficient in IT asset management systems, showcasing a robust skill set with relevant tools and processes.
  • Demonstrated experience in a global setting.

• Skills:
  • Technical expertise in audiovisual equipment.
  • Certification in audiovisual technology (desirable).
  • Certification in project management (desirable).
  • Strong problem-solving and troubleshooting abilities.
  • Clear communication and interpersonal aptitude.
  • Proficiency in Windows, MacOS, iOS, Android, SharePoint, Office 365, Power BI, Teams, and Power Platforms.
  • General IT knowledge with strong troubleshooting skills.
  • Willingness to learn and adapt to new technologies.
  • Ability to work independently and collaborate globally.

LOCATION

Europe – Portugal (Lisbon)

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 392947  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.