IT Technology Services Specialist (f/m/d) SAP Digital Manufacturing in region EMEA/MEE

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do :

Summary:

SAP Cloud Application Services leads customers to run their business through Cloud Adoption, Managed Operations, and Continuous Innovation.

• Simplifying management of customer SAP cloud solutions
• Handle day-to-day operations and improvement of customer application landscape with hands-on expertise
• Boost consumption of continuous innovation and enable clean core with SAP accountability
• Drive more value from SAP solutions by linking solution expertise with detailed customer knowledge

Cloud Application Services Delivery Center EMEA MEE belongs to Adoption Services Center (ASC) focusing on Application Services for customers. We provide SLA-based, company-specific post-implementation-support, optimization, and improvements in the run phase for SAP solutions. Customers rely on 24/7 SAP expertise for all application related functional, security, development, and integration topics.

We are seeking a IT Technology Services Specialist (f/m/d) SAP Digital Manufacturing for Cloud Application Services Delivery Center EMEA/MEE within the CAS Family.

Your tasks are as follows:

• Understand customer’s requirements and provide solutions
• Implement changes in alignment with business processes & solution architecture
• Analyze and resolve application incidents
• Plan and perform maintenance of customer systems
• Identify potential improvements
• Working on smaller projects during operations phase
• Address customer challenges and escalations in a proactive and structured manner

What you bring:

• Bachelor's degree in IT & Business Management, Engineering’s or a related field
• 2+ years of hands-on experience SAP Solution Area Digital Manufacturing (e.g. Resource Orchestration, Production Connectivity Model, Production Process Designer)
• Being involved on full cycle implementation in SAP Digital Manufacturing
• First experience in Production Planning (PP), Integrated Business Planning (IBP) or Advanced Planning & Optimization (APO) are beneficial but not a must
• Customer orientation, result driven and execution focus
• English is a must

Meet your team :

Within Adaption Services Center (ASC), the Cloud Application Services (CAS) team is responsible for delivering high quality services to our RISE customers post go live especially in the operations phase.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412767  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.