IT Technology Services Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SUMMARY
As an IT Technology Services Specialist (f/m/d) (IT Solution Owner Specialist) you will work in a worldwide agile team and use your technical expertise to operate SAP's service and support solutions with the necessary reliability.  From the IE Ops hub in Portugal, you will closely work together with the “regional” colleagues in Walldorf/Rot/Dresden and the colleagues in Americas and APA.  You can quickly grow in gaining expert knowledge on new technologies and root cause analysis and optimisation secrets. We started and sill continue learning to adopt the lean agile working methodology and touching the new work movement ideas.

THE ROLE
You will design and develop systems, applications, products, services and data to optimise and automate SAP’s business processes and improve work efficiency. Engaging with business stakeholders and other technology teams to deliver solutions to business requirements. Perform complex data and system development along with technology integration through learned technology coding languages. Facilitate the system/service/product lifecycle, and ensure stable, secure, performant and high available operations for and between system and cloud services. Facilitate agile engagement with the business. Revise and update existing programs and provide required documentation. 
Key tasks and activities might include: 
Manage cloud technologies like SAP Cloud Connectors and Business Technology Platform, the associated architectural styles (e.g. micro-services, containerisation, server less architectures) and web development stacks.

• Apply agile software delivery process and the industry-standard toolset for DevOps implementation. 
• Apply modern data processing technologies and methods, such as non-SQL databases, data lakes etc.
• Apply modern SaaS platform, integration & extensibility concepts.

ROLE REQUIREMENTS

• 4+ years of work experience with SAP & ServiceNow
• Strong Experience in SAP Technology and Strategy
• Strong Experience in ServiceNow Technology and Strategy
• We expect an analytical approach, good communication skills and confident dealing with customers and colleagues across organisational boundaries and cultural differences.
• English language fluently written and spoken is taken for granted. As a 3rd level IT Solution Owner Specialist you specialised in at least one IT topic and have a general understanding of e.g. ITIL, computing skills, fundamental work methodologies, fundamental project management and IT Security. Certification of your skills is an advantage.

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We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 384441  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.