Senior Services Engagement Engineer - Application Service Manager in region EMEA/ MEE

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

Summary:

We are seeking an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family.

SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged in the Operating Phase (Run-phase) to understand customer’s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.

We are seeking a motivated and dynamic professional to join our team as an Application Service Manager (ASM). The ASM will play a crucial role in driving customer engagement, promoting service excellence, and support upselling CAS offerings. This professional will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.

As an Application Service Manager you will:

• Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. (Promote CAS service quality excellence and one-stop CAS experience)
• Point out proactively optimization, innovation, adoption and potential improvements to customer
• Play a key role in driving customer engagement. Driving CAS engagement as a trailblazer and support up-sell SAP’s products and CAS service portfolio
• Be responsible for ensuring the successful execution of the CAS engagement
• Collaborate closely with other SAP stakeholders
• Be the central role in orchestrating communication end-to-end
• Oversee & Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.

What you bring (maximum character count 750):

• Bachelor's degree in IT & Business Management, Engineerings or a related field
• 3+ years of experience in customer account services, relationship management, or a similar role

• 5+ years of hands-on experience in at least one SAP Solution Area (e.g - S/4 Hana – FI, MM, SuccessFactors, BTP…)
• 3+ years experience in leading (global) teams as project manager

• Solid Knowledge in SAP Portfolio & Offerings
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation, communication, facilitation and interpersonal skills
• Strong problem-solving capabilities in complex environments
• strong customer orientation, result driven and execution focus
• De-escalation skills
• English is a must

Optional: Meet your team:

Within Adaption Services Center (ASC), the Cloud Application Services (CAS) team is responsible for delivering high quality services to our RISE customers post go live especially in the operations phase.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407240  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.