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SAP Studio - GreenToken Senior Customer Advisor (f/m/d)

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Date: May 9, 2021

City: Potsdam, DE, 14469

Company: SAP

Requisition ID: 277705
Work Area: Customer Service and Support
Company: SAP SE 

Location: Potsdam or Berlin

Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



In this role, you’ll work directly with existing and future GreenToken customers across supply chains, industries and geographies to understand their unique usecases and identify how GreenToken provides them business value. By working with the Head of Product, you will also be pivotal in helping to shape the future roadmap of the product  by gathering requirements and feedback from customers to drive future releases.

You will get to wear many different hats to ensure cutomer needs are represented and solidify the  future success of the product. 

This is your opportunity to contribute to the growth of a new start-up, in a venture capital style incubator, with the backing of one of the most impactful brands in enterprise technology. You love to work together with the whole team to drive end-user and product success.

Further tasks will include:

  • Create and lead design thinking based customer workshops
  • Requirements gathering and backlog creation
  • Customer orientation and trial onboarding
  • Customer support during and after Trials/ Proof of concepts. 
  • Product expertise and industry knowledge
  • Close collaboration with development colleagues for tight feedback loops
  • Customer relationship management
  • Internal SAP team collaboration to identify and build synergies with SAP’s product ecosystem.




  • Minimum of five years of customer facing experience as a consultant or business analyst.
  • Strong knowledge of design thinking methodology and experience in creating and deliverying tailored design-thinking-based workshops.
  • Ability to effectively communicate requirements, concepts and ideas across technology and business organizations.
  • Experience working with web based/SaaS solutions.
  • Ability to quickly and independently ramp up knowledge on new and changing regulations and industries.
  • Comfortable with a fast-paced, fluid work environment and context switching across projects.


What we consider beneficial:


  • Experience with agile software development processes (Scrum, Kanban) and  product management activities
  • You are conscious about sustainability; You want to use your diverse skills to bring about a profound change in the way consumers choose sustainable products over non sustainable.
  • You are commited to transformative innovations in a startup-like environment; aware of the fast-changing IT landscape and industry trends and willing to suggest new innovative ways to enhance the product

Then YOU are the right candidate for this position. We are looking forward to your application and getting to know you.


GreenToken is a SAP.io funded venture, which won the SAP 1 Billion Lives challenge for 2019.
GreenToken is a supply-chain-traceability and chain-of-custody solution for raw material supply chains. It combines innovation of blockchain based tokenization and mass balance to help companies procure sustainably. 
Our mission is to make world better by making sustainability and ethical correctness  impacting buying decisions – as well as in industry as for end consumers.




Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.


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