Business Support Specialist for Provisioning & Fulfillment

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do:
As a Business Support Specialist for Provisioning & Fulfillment, you will work exclusively with SAP internal colleagues from Fulfillment, Provisioning, Sales & Customer Success to clarify and resolve data inconsistencies for cloud systems.

You are part of a team and expected to work efficiently across the organization, collaborating with peers and building key relationships. You will enhance your process, technology, and business knowledge to both resolve and proactively position the topics you support. As the Specialist for the BASE Data Validation Team, you will handle ticketing questions for colleagues in Prague, Peru, Buenos Aires, and Walldorf. You’ll also work closely with the Data Validation Team Lead, covering their role during vacations, and foster collaboration with other BASE teams to streamline processes and avoid silos.

• As a Business Support Specialist, you work out of an automated ticketing system but may engage in consultations or email escalations.
• Analyze data in the system to understand the current state of a customer’s tenant with accuracy, thoroughness, and a high level of quality.
• Initiate the appropriate action (e.g., reach-out, fast-track) in each case reviewed.
• Communicate information and present options effectively to the Account Team to facilitate efficient and fast decision-making.
• Transform sales decisions or data evidence in the system into the appropriate transaction (e.g., closure, blocking).
• Champion our systems, processes, data, confidentiality, and compliance.
• Participate in a Cloud-oriented essential mission that has the goal to make SAP more compliant in its provisioning and fulfillment activities.
• Ad hoc: Collaborate with other team members, continuously build know-how, and contribute to the evolution of our systems and processes by sharing gaps observed in daily activities. Defines and shares best practices.
• Act as the specialist for ticketing questions for the Data Validation Team
• Take over team leading tasks during vacation or absence of the Team Lead
• Participate in BASE collaboration meetings to update and share inconsistency findings and identify process improvement possibilities.

What you bring:

• Education: Bachelor degree or equivalent working experience preferred
• Career: 1+ years experience in Tenant Data Validation analysis
• Experiences with Provisioning and Cloud Fulfillment processes or services as well as core sales solution will be a must

Beneficial competencies & skills:

• Experience in Tenant Data Validation analysis or other E2E analysis from Quote to Provisioning
• The right candidate is curious and solution oriented. You should be a fast learner and easily communicate and connect with people within and beyond the team, virtually or in person.
• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Diagnostic skills/Inquisitive mindset: asks the right questions.
• Strong English communication skills
• Strong cognitive skills: able to connect business needs to technical execution.
• Works well in virtual environments; knows how to build their network.

Meet your team:

BASE - The Business Agility, Support, and Enablement Team bridges the connection between sales (Customer Success) users, their daily applications and tasks, and technical development. BASE specializes on delivering high quality, user-oriented support – from troubleshooting to resolution - through multiple staffed and self-serviced channels and across 30+ applications, business topics, and dashboards for all Customer Success (sales) functions.

90% of inquiries resolved by our teams related to deal-critical support and are both transactional and business-oriented in nature. Jointly, the team also maintains a high focus on driving scalability through innovative support technologies and proactive readiness and deployment activities.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408307  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.