Cloud Contract Exception Management Process Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES:

GCF’s mission is to support our Customer Success organization with a holistic deal support experience, delivering end-to-end Commercial Finance Services, to ensure that our customer success is sustained for the long term through high quality, profitable and compliant commercial contracts.

In the workstream of Cloud Contract Exception Management, we will establish an extended team to be support our core team in delivering against critical sales support targets. The team will be responsible for Cloud Contract Exception Management compliance review, process enhancement and operational governance. It will drive standards adoption and quality initiatives within the cross-product operations scope for all SAP cloud products.

WHAT YOU´LL DO

• Review exception requests, swiftly and thoroughly for standards and guardrails compliance

• Drive programs for contract exception approval automation and to significantly reduce risk

• Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders

• Define and implement controls, verify that evidence is collected and documented centrally by cloud products

• Ensure contract adherence to established product operations standards.

• Improve review times, review completion rate, automation degree, … with LoB/product specific operations teams

• Support sales and field escalations with regards to quote completion and delivery

• Manage key messaging related to standard and exceptional cloud contract clauses

• Identify and drive process improvement projects/initiatives

• Enable sales teams on potential risks and pitfalls

• Support audit controls/findings related to contract exceptions management process

WHAT YOU BRING

We are looking for people with strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.

• Master’s degree preferred, minimum Bachelor’s degree, in Law required

• In-depth understanding of SAP’s business and market position related to SAP’s cloud product offering

• Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work

• Ability to deliver highest quality work under time constraints and in rapidly changing environments

• Highest level of flexibility, integrity, and confidentiality

• Strong focus on customer and employee experience and their continuous improvement

• Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios

• Experience in collaborating with various cultures across multiple time-zones

WORK EXPERIENCE

• 2-3 years of experience in contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests

• Knowledge of SAP products and services would be useful

• Work experience in business management, technical operations management/process design, or related field required

• Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required

• Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas

• Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation

• Strong skills Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications

• Strong sense of urgency and experience managing risk and an open-minded personality

• Proactive and independent working style, goal-orientation, and affinity to structure

• Excellent verbal and written communication skills in English.

• Proven success in engaging people from different cultures, languages, and regions

• Broad understanding of SAP’s strategy, organizational structure, and SAP solutions

• Ideally experience in operations of one or more cloud products

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..) 

This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

BENEFITS

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415035  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.