IT Operations - Platform Services Co-Team Lead

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 
We are looking for a candidate who combines a detailed understanding of web /cloud technologies and with profound customer service and communication skills. You will maintain a relationship of trust and build the bridge between SAP internal partners/IT Product Teams and external service teams to enable 24x7 operations. 
 
 
What you’ll do

• Enable and oversee implementation of 24x7 operational concepts with 3rd party delivery teams / vendors /partners.
• Ensure solid service delivery based on OKR / KPI based frameworks
• Implementation of validation of controls to ensure best-of-bread secure service delivery 
• Continuous service improvement thru all support levels to ensure the systems we build and run have limit exposure to single points of failure and security vulnerabilities while enable high-impact changes frequently and predictably with minimal toil.

 
What you bring

• 3-5 years of experience in production management of IT Web Technology Solutions in a hybrid or cloud environment.
• 1-3 years of IT Operations service management with external service providers / packaged services 
• Bachelor of Engineering/Technology (B.E./B.Tech), in Computer Science or allied branches, or Masters in Computer Applications
• ITIL oriented service management
• Experienced with Agile Methodology / KANBAN / Jira
• Fluency both written and spoken in English, 

 
Tech you bring

• Basic understanding of public cloud hyperscaler (Microsoft Azure preferred) and 
• Good knowledge with DevOps processes like CI/CD and required tools.
• Foundation of web-technology stack knowledge and site reliability engineering

 
Tech you'll learn

• Working in an international environment 
• Customer and Corporate Business Production Management 
• Building up Agile oriented Service Frameworks 

 
Meet your team
SAP CPIT provides efficient IT solutions, technology and operational support to our Lines of Businesses (LoBs) with a strong focus on user-centricity. Fundamentally, IT Operations is the backbone to ensure rock solid Operations an allow resilient, manageable, and observable system stack running SAP processes.
Our Production Management Portals Platform Service team is responsible to implement & operate 24x7 Customer and Corporate Business applications 
Here we act as a trusted advisor and expert, driving together to build and run scalable secure applications in modern, dynamic environments utilizing SAP/ custom developed and 3rd party software stack.
DevSecOps is the guiding strong methodology enabling Continuous Development and Integrations in an agile environment. SAP's internal business landscapes build on private, respectively hybrid cloud platforms are a strategic enabler for SAP and therefore crucial for SAP's future success in the cloud.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395772  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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