O2C - Cash collections associate with German or Italian

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do 

The Global Finance Success organization (GFS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. GFS environment allows SAP to maximize the efficiency and effectiveness as well as quality of the Finance processes while delivering global end to end process standards. 
Within GFS, Global Digital O2C - Cash collections is responsible for supporting all cash collections related topics from an operational and analytical perspective. The team is expected to maintain contact for external customers when needed and all internal customers, including Customer Success Partner, Strategic Trading Partner Executives, Customer Support, Enablement and SAP Cash Collections.  
 
The Cash Collections Analyst assists in the collection aspects of the training business invoices, including: 

•    Maintaining strong customer focus
•    Handling Objections and customers queries
•    Direct interaction through email and telephone with key account customers to drive the collection of outstanding receivables
•    Effective solving of escalations as it relates to payment of outstanding receivables
•    Coordination of tasks and general process improvements.
•    Keen eye for detail, solution oriented

What you bring

•    Intermediate Microsoft Office (specifically Excel, Outlook and Word)
•    English & German is a must
•    Attention to detail
•    Active listening
•    Analytical thinking
•    Knowledge of the procure to pay business process from purchase requisition to payment
•    Experience in collections, finance or customer support is an advantage
•    Knowledge using a customer relationship management (CRM)Sales experience or experience interacting with customers is a plus
•    Experience using an ERP tool (SAP) is an advantage
 

Meet your team

O2C Digital Training EMEA Team is looking for a Collections Associate to facilitate day to day collections for the training invoices. Opportunity to work in a dynamic and growing environment.
Be part of a collaborative team that values innovation.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 406674  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.