Operations Process Specialist - Customer Account Data Maintenance

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the Team 

In today’s competitive landscape, having good data is vital for a corporation. High-quality, trusted data enhances operational efficiency, supports strategic business objectives, minimizes risks, and drives innovation. Accurate data allows better decision-making and a stronger competitive advantage.

The Operations Excellence team is a part of Intelligent Data Management organization, a diverse, global organization dedicated to realizing trusted data within SAP. Our primary responsibility lies in governing and delivering high-quality data products and data services, ensuring their seamless integration into business processes. By fostering robust data governance and management strategies, we empower a data-driven enterprise, enabling stakeholders worldwide with accurate and reliable data to drive informed decisions and strategic insights.

SUMMARY & ROLE INFORMATION
We seek a Data Operations Process Owner to own and drive a part of our service offering focused on Customer Account Maintenance data processes. In this role, the individual will be responsible for making sure that the owned processes are efficient, documented and continuously improving as well as consistently running across our operations landscape.
 
EXPECTATIONS AND TASKS  

• Responsible for designing, streamlining, standardization and optimization initiatives within the owned process scope including strong automation drive
• Responsible for adapting required changes coming from strategic projects and governance level in the owned processes.
• Responsible for monitoring the performance quality of the owned processes.
• Engaging with stakeholders to understand the needs towards the processes (incl. internal and external to IDM).
• Interact with the involved units and make sure that knowledge and understanding flows freely.
• Build a vision for owned processes and drive its execution to ensure a fit-for purpose process applying governance in daily business.
• Be the SPOC for the owned processes in terms of updates, changes, and documentation.

 
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Experience in data management field is preferred.
• Experience in sales supporting roles is preferred
• Systematic approach to problem solving.
• Understanding of process management approaches is a plus.
• Ability to work in fast-paced environment and managing competing deadlines.
• SAP CRM systems experience is a plus.
• Fluency in English

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411485  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.