Order-to-Cash Associate with German (limited, full-time)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

The O2C Training teams support the local SAP Training and Adoption departments with the delivery of trainings and certifications on SAP solutions to our customers. SAP Training and Adoption offers a variety of products with different delivery methods.
The O2C Training teams are responsible for the entire booking process up to invoice delivery. Our team covers the Middle Eastern Europe (MEE) region.

• First level query management via ticketing system
• Processing course and certification registrations for SAP Training and Adoption products (back-end & front-end)
• Supporting customers with Troubleshooting 
• Invoicing, issuing cancellations and credit notes (incl. Dispute Case Management)
• Close cooperation and communication with external and internal customers
• General administrative tasks
• Continuous process improvement

What you bring

In this paid role we’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Language Requirements:
  • Fluent written and spoken German (mandatory)
  • Fluent written and spoken English (mandatory)
• Strong problem solving skills, Multitask & detail oriented profile
• Excellent customer service attitude
• Ability to keep up with a fast changing environment
• A strong will to deliver excellent quality
• Great Team Spirit
• Continuous improvement of technical skills and efficiency 
• Agile mindset

Meet your team

We are a diverse and friendly team who cover the MEE region in the Order-to-Cash Training department. The majority of our team is located in Prague but we also have four amazing colleagues supporting us from Buenos Aires. 

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410219  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.