Order to Invoice Associate with French

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

SAP’s Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, and Prague. At GFSS, you will find exciting career opportunities, a diverse work environment providing opportunities to grow, many learning & development opportunities and an international business network you can learn and grow from. This position is open as full time unlimited, however, we accept also maternity cover contractors for this position (in that case we would extend the current maternity cover contract).

THE ROLE

As a member of O2I (Order to Invoice) Training and Adoption team you will provide support to SAP Training centers in the respective region and to SAP customers interested in trainings for SAP products. You will develop extensive knowledge of training management system and in billing of education services as well as you will closely collaborate and build a strong relationship with our internal and external customers.

Day-to-day tasks include

• System administration of trainings for the whole portfolio of SAP products
• Registration of customers to the trainings
• 1st level support and complaint management via hotline and ticketing system
• Issuing invoices/credit notes
• Preparation of period close, monthly reporting

COMMON DAY IN THE DEPARTMENT

While having my morning cup of coffee, I review both my personal email inbox and the generic inbox of the country I support and log to hotline. I respond to customer queries and book delegates to trainings based on the orders we received. When it comes, usually few times per day, I pick up a hotline call and provide information about prices, schedules, or location of SAP courses to the caller. Lunch break is a good opportunity to go out with my colleagues and have a chat about anything. In the afternoon, I need to join a meeting with my teammates where we align on process improvements, or we discuss adoption of new processes. I also spend some time working on a project or testing new system enhancements. Towards the end of the day I ensure I did not miss any urgent booking or request from customers or from my colleagues in the SAP training center and check the daily task distribution for the next day.

ROLE REQUIREMENTS

• Fluent in English and French language both written and verbal.
• Previous accounting or financial experience is an advantage; full training for the process will be provided by your buddy. We are looking for candidates who deliver quality work and want to improve their skills and efficiency in SAP systems.
• If you are customer-focused and are looking for a finance and customer support career in an international environment, then we want to hear from you.

#sapgfsscareers

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 394343  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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