SAP Concur: Audit Client Services Specialist with French

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Audit Client Services Specialist is a highly focused position responsible for ensuring clients that have purchased Audit receive excellent customer service. The Client Services Specialist will communicate with key stakeholders via phone or email to respond to queries in a timely and accurate manner ensuring that issues are resolved and escalated as appropriate.  The Client Services Specialist will carry out on-boarding activities and will produce audit dashboards.  The Client Services Specialist will build trust between the client and the business by providing exceptional and timely assistance, ensuring their satisfaction and loyalty. Continuously striving to understand our clients’ needs and provide support that exceeds their expectations. Utilizing our technical knowledge to help our clients achieve their goals and objectives.

The position requires outstanding customer service and communication skills, knowledge of audit and system configuration.

What you'll do:

• Collaborate with various stakeholders, both internal and external.
• Manage and support assigned clients with incoming T&E audit queries.
• Build and maintain client relationships via call, email and face to face.
• Configure clients audit profiles to enable the audit team to audit accurately.
• Provide configuration support for updates identified after the on-boarding has occurred.
• Work with the Implementation Project Manager assigned to timely on-board new clients to the audit service.
• Create Audit dashboards to provide the client with an insight into their audit usage and to highlight exceptions flagged by the Audit team. 
• Analyze and identify opportunities to improve the SAP Concur Audit service.
• Supporting management with client escalations.
• Participate and engage in team meetings.

What you bring:

• Fluency in French and English (other languages would be beneficial to the role).
• Experience with Audit functionality.
• Experience in system configuration activities.
• Experience in customer facing roles
• Strong verbal and written communication skills with the ability to follow through on requests.
• Effective knowledge of customer care techniques and processes.
• Exceptional analytical and listening skills.
• Able to adapt and be flexible to high pressure situations.
• Proficient in HMC, Service Work Bench, Salesforce, Ms Office Tools

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..)

This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

BENEFITS

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410000  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.