SAP Concur: Business Processes Consultant with Italian

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP CONCUR INFO 

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications, and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most. 
 

Quick facts about SAP Concur:  

• Founded 1993 and now part of the SAP group since 2014. 

• Rewarded by Glassdoor as one of the best places to work 

• Growing in Prague since 2007, currently having 515 employees in different departments from Technology to Services 

SUMMARY 

We are looking for passionate individuals whose responsibility will be to welcome and consult with our SAP Concur Expertise & Care customers, mainly in the Italian market. 

When our clients adopt our services, you will serve as the primary point of contact for assigned client portfolio and service requests, coordinating internal teams to deal with client´s escalations and requests. You will also be working on guidance, configuration and best practice advice to a portfolio of more than 200 clients from all around the world. No routine guaranteed! 

ROLE 

Coordination Tasks 

• Escalation management: coordination and documentation of customer escalations  

• Triage: review and route client queries and service requests to appropriate teams 

• Manage project transition processes within our CRM solution 

Consulting Tasks 

• Maintain, configure, and administer the SAP Concur site of our customers and provide best practice advice and guidance. 

• Work directly with administrators of clients that acquired a version of an “Expertise & Care” service on top of the standard support that SAP Concur is providing. 

• Cooperate closely with other teams within SAP Concur. 

• On clients’ request, organize operational calls to discuss changes in the configuration. 

• Ensure that clients stay informed of the new features available through the monthly release calls. 

Sounds demanding?  Don’t worry! We will support you by:  

• Providing extensive training on our products and processes. 

• Giving the opportunity to learn from the most experienced mentors. 

• Assigning you a dedicated “Buddy” to provide guidance  

REQUIREMENTS  

• English and Italian 

• Previous experience with customer facing role (min 1 year) 

• Education bachelor’s degree in any field or equivalent work experience 

• Affinity for software and technology 

• Ability to be self-directed and work independently  

• Escalation management  

• Task oriented  

• Customer management skills  

• Excellent communication skills  

• Strong organizational skills  

• Strong analytical and problem-solving skills  

WHAT WE OFFER 

We work in one of the coolest offices in Prague (google the “Concur Prague office” for review). Following the pandemic team members have been equipped to work from home in support of our daily activities. 

Free gym, massages, ping-pong or table football. We enjoy our social events, team buildings or internal ping-pong league. We are also proud to represent SAP Concur in various sport events.  

We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule. 

We will also encourage you to share your innovative ideas on the processes and involve you in different internal initiatives to align with to your professional and personal development goals. 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 422855  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.