Customer Service and Support

SAP Concur: Service Coordinator with French (maternity cover)

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

 

SAP CONCUR INFO

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
 

Quick facts about SAP Concur: 

 

  • Founded 1993
  • Employs over 6900 people worldwide
  • Serving over 52 million of users within 43k clients in more than 150 countries
  • Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018
  • Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services

 

TEAM INFO

 

We are group of 20 multicultural individuals with more than 9 different nationalities. Last year, we onboarded from our Prague office over 150 customers located on different markets such as France, DACH (Germany, Austria, Switzerland), New Markets (Nordics, Italy, South Africa…) and provide them excellence in customer service delivery.

We also love gathering and spend time together either for a barbecue on our roof top terrace, by participating to sportive activities like the Spartan race, attending activities organized by our “Best Social Committee” or simply catch up around a few beers after work on Fridays! And if we can’t meet in person, we connect virtually with coffee, drinks, we play games or we just chat.

 

SUMMARY

 

We are looking for passionate individuals whose responsibility will be to welcome our new SAP Concur customers and start building the relationship with them after the sales cycle. You will initiate the implementation process and prepare them for their SAP Concur implementation.

When our clients are implemented with our services you will serve as the primary point of contact for client portfolio, coordinating internal teams to deal with client´s escalations and requests. You will also be working in a team providing ongoing guidance and best practice advice to a portfolio of more than 300 clients from all around the world. No routine guaranteed!

 

ROLE

 

  • Onboard new customer or partner projects: facilitate data gathering for the implementation project
  • Validate and define expectations and scope of work
  • Serve as ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services
  • Escalation management : coordination and documentation of customer escalations
  • Triage: review and route client queries and service requests to appropriate teams
  • Manage the project transition processes between Services and Support
  • Assist with the onboarding activities for new members (training and knowledge transfer)
  • Any other similar task or responsibility as may be reasonably required

 

Sounds demanding?  Don’t worry! We will support you by:

 

  • Providing you an extensive training.
  • Giving you the opportunity to learn from the most experienced mentors.
  • Assigning you a dedicated “Buddy” starting from Day 1  

 

We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives according to your own professional and personal development goals.

 

REQUIREMENTS

 

  • English and French: Business Fluency
  • Previous experience with a customer-facing role (min 5 years)
  • Education Bachelor's degree in any field or equivalent work experience
  • Affinity for software and technology
  • Ability to be self-directed and work independently
  • Escalation management
  • Task-oriented
  • Customer management skills
  • Excellent communication skills
  • Strong organizational skills
  • Strong analytical and problem-solving skills
  • Methodology and Tools Overview (MS Office)

 

WHAT WE OFFER

We work in one of the coolest office in Prague (just try to google „Concur Prague office“and you will see:-)) – free gym, massages, ping-pong or table football. We enjoy our social events, team buildings or internal ping-pong league. We are also proud to represent SAP Concur in various sport events.

 

We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.

 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

 

Requisition ID: 395864  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  395864
Posted Date:  Jun 21, 2024
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%
Location: 

Prague 5, CZ, 158 00

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