SAP iXp Intern - Business Support (limited contract)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips

What you'll do

Position title: SAP iXp Intern - Business Support (limited contract)

Location: Prague

Duration: 6 month + prolongation

Time schedule: 20-40 hours/week
 
What you'll do 
As Lead2Close Intern for Business Support, you help SAP’s customer-facing roles (e.g. sales) be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP. 

In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions – therefore gain a deep understanding of how sales operate in a highly matrixed Cloud company.

Core tasks include: 

• Handling end-user inquiries – detect the problem, “decode” the user language, troubleshoot, and or identify the right path for a fast resolution
• Prioritizing the user experience through empathy and expectation management, including de-escalating situations or handling unhappy users 
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing: You will engage in direct chat and ticket exchanges to navigate the user through their usability issues, perform transactional fixes, and balance speed and quality 
• Exchanging best practices, staying alert on trending issues, and following standard execution models to help our team be most efficient 
• Participating in, contributing to, or hosting learning activities to consistently grow knowhow and collaboration
• Creating or enhancing knowledge articles so your practices and solution steps can become beneficial to everyone 
• Managing your presence – aligning on absences, holidays, and priority times so that workloads stay balanced, and capacity gaps can be covered proactively; this includes weekend and holiday support during business-critical times
• You may contribute input to scope-, infrastructure- or process-related projects 

 
What you bring

The right candidate is curious and solution oriented. S/he is a fast learner and easily communicates and connects with people within and beyond the team, virtually or in person. 
In addition, you will bring: 

• A bachelor’s degree and or equivalent work experience - we are looking for someone who is comfortable in a corporate, autonomy-requiring environment 
• Strong English communication skills
• A customer-service attitude: polite, helpful, quality-oriented and empathic 
• Analytical skills/Inquisitive mindset: asks the right questions  
• Multitasking/ prioritization skills 
• Ability to break down or simplify complex scenarios to make them understandable for different audiences (connecting technology with business demands) 
• A can-do attitude 
• Confidence in navigating challenging situations or stakeholders

Meet your team 
The Business Support team is the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize on bringing high quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit. 
 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412996  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.