Sales Ops Business Enablement Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you´ll do
As Sales Ops Business Enablement Specialist, you will enable our SAP´s customer-facing roles (e.g. sales) to be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP.
In your role, specialized on Case Management, you will evolve the user experience on tickets, chats and more for SAP-internal Sales Support Users. You will improve our processes and technology along agreed process designs; Innovate and identify best practice or work-around solutions, monitor adoption, identify and/or remove any impediments that prevent success of an agreed project and provide reliable insights and transparent communication around delivered changes.

Core tasks include

• Qualify business requirements, problem statements and analytical insights around the SAP Sales Support Infrastructure and Processes around case management.
• Work closely together with Infrastructure operations to ensure smooth transitions into new ways of working
• Engage in required enablement activities around enhancements and new deployments, partnering with the Readiness & Deployment team
• Monitor and report on the business impact generated through the Sales Support Chatbot and/or identify future areas of improvement/refinement
• Partner closely with our Process & Technology Liaisons, as well as relevant development units to deliver improvements
• Work under the SAP guidelines and participate in compliance and security audits providing the required insights and collaboration
• Champion our systems, processes, data, confidentiality, and compliance

What you bring
Case management is complex and dynamic, requiring the ability to analyse, evaluate, and apply information to make informed decisions. Critical thinking enables the right candidate to assess stakeholder needs, strengths, and goals and to develop, implement, and adjust technological and process related improvement plans. The right candidate is curious and solution oriented. S/he is a fast learner and communicates well with people within and beyond the team, virtually or in person.

In addition, you will bring:

• Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• A can-do attitude with lots of team spirit (across a virtual environment)
• A bachelor’s degree and or equivalent work experience - we are looking for someone with 3+ years experience in Project management and/or Case management
• Experience with Knowledge/Content management, IT Service management (ITSM), IT Infrastructure Library (ITIL), ITSM Systems (Support case management) and general system migrations is a plus

Meet your team
The Business Agility, Support, and Enablement team is the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize on bringing high quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408311  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.