Strategic Experience Architect

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

Are you ready to define the future of customer experiences that drive cloud business success? As a Strategic Experience Architect, you will play a pivotal role in shaping North Star experiences for core business processes, both pre- and post-purchase. Working closely with Solution and Enterprise Architecture teams, Business Stakeholders, and UX Designers, you will:

• Define and articulate North Star visions for digital customer experiences that support SAP’s cloud business strategy.

• Break down these North Star experiences into actionable guidelines and standards, ensuring alignment with development, UX, and other execution teams.

• Collaborate with UX Designers to ensure consistency, usability, and alignment with user-centered design principles, while maintaining a broader strategic focus.

• Serve as a bridge between strategic goals and execution, providing iterative guidance to executing teams to ensure scalability and effectiveness.

• Lead efforts to embed user-centered design principles into key processes while balancing business and technical priorities.

• Partner with cross-functional teams to align experiences with enterprise architecture frameworks and business objectives.

• Act as a thought leader in service design, driving alignment across pre- and post-purchase experiences to create seamless customer journeys.

This role is ideal for a hands-on professional who has outgrown traditional UX design roles and is eager to tackle strategic, cross-functional challenges that shape SAP’s cloud offerings on a global scale.

What You Bring

• Proven experience in experience architecture, service design, or a related field, with a track record of defining and implementing user-centered design principles at scale.

• Strong strategic thinking skills, with the ability to define North Star experiences and translate them into actionable guidelines and standards for cross-functional teams.

• Hands-on expertise in prototyping complex user journeys, visualizing stakeholder needs, and simplifying complexity for customers.

• Demonstrated ability to collaborate with Solution and Enterprise Architecture teams, Business Stakeholders, and UX Designers to align strategic goals with execution.

• Exceptional communication and storytelling skills, with the ability to convey complex ideas clearly and persuasively to diverse audiences.

• Experience leading cross-functional initiatives and working in iterative, agile environments to deliver impactful outcomes.

• Familiarity with SAP’s cloud offerings and digital transformation principles is a strong plus.

Meet Your Team

Join a team that's redefining how SAP customers experience our cloud offerings. The E2E Experience & Business Architecture team is at the forefront of driving scalable, customer-centric solutions by designing blueprints for go-to-market processes, applications, and journeys.

We specialize in:

• Defining foundational principles for consistent, user-centered experiences.

• Creating frameworks, standards, and guidelines that empower cross-functional teams, including Solution Architects, UX Designers, and Delivery Teams.

• Bridging strategic ambitions with execution by fostering collaboration and agility across teams.

Our team is dedicated to breaking down silos, simplifying complexity, and ensuring our solutions align with big-picture goals. Together, we accelerate innovation, drive efficiency, and create experiences that truly improve lives.

If you're passionate about designing meaningful solutions that scale globally, we'd love to work with you!

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414685  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.