Technical Customer Support Associate (limited part-time)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do

• Assistance on technical tasks to Support Engineers – running modified database queries; loading data files; creating reports.

• Documentation updates.

• Email communication with customers.

• Distribution of customer tickets to support engineers.

• Help with office administrative tasks, organization of team events.

• After successful onboarding possibility of procurement related activities: catalog replication, parameters modification, log gathering.

• With progress we'll slowly raise your game with standard Technical Support Engineer duties, aiming to eventually level you up to a full-time role.

What you bring

• Fluent English with excellent writing skills

• Ability to work independently

• Common sense and logical thinking

• Ability to work even during exam period

• General IT knowledge, experience with SQL and/or programming/scripting languages like Python, JavaScript, Java is an advantage

• Procurement understanding

Meet your team

You'll be joining a crew that represents 12 different nationalities. We deal with the hard stuff, like solving the big, complex tech puzzles for our Procurement customers. Beyond all the work, we're a bunch who enjoy quality grub and sharing a laugh.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:397502 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time  | Additional Locations: