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Qualtrics Cash Collections Associate

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Date: Dec 30, 2020

City: Prague, PR, CZ

Company: SAP

 

 

Requisition ID: 271082
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

PURPOSE AND OBJECTIVES
The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. The Global Finance Shared Services Environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.

 

Within GFSS, Qualtrics Cash Collections team is responsible for collecting the Qualtrics company receivables. The focus is reduction of % invoices overdue & DSO, and the improvement of cash flow by driving timely settlement from customers using standardized processes and tools. The team will maintain a strong focus on customer experience throughout the invoice and payment process. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects.

 

EXPECTATIONS AND TASKS

As a GFSS Qualtrics Cash Collections member, you will get the opportunity to be part of a new department in the company and contribute to its success and development. Going forward, you are expected to work independently within the collections team across all standard collection relevant tasks on a defined customer portfolio and be willing to assume responsibility for additional tasks. At the same time, this role offers many development opportunities of other skills and competencies that will help you shape your future career path.

Key Responsibilities

  1. Perform monitoring and collection of receivables including overdue receivables
  2. Proactively engage with customers to confirm payment of invoices
  3. Investigate billing discrepancies and respond to external queries
  4. Manage a selected group of customers
  5. Investigate A/R impairments and propose voids on uncollectible invoices
  6. Escalate to management team any problem that holds the collection process to flow
  7. Update reports and send the statement of accounts to each customer
  8. Support the training of new team members
  9. Correct clerical errors on invoices
  10. Support Ad-hoc queries and contribute to projects
  11. Contact for external and internal auditors

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Successfully completed University Degree
  • Excellent interpersonal and communication skills
  • Customer focus & Business Acumen
  • Solid problem solving and analytical skills
  • Ability to work under pressure
  • Fluent written and spoken English is required

 

WORK EXPERIENCE

  • Knowledge of Google Suite (Gmail, Google Docs, etc) preferred
  • Prior experience with NetSuite preferred
  • Working experience with Shared Service Centre is an advantage
  • Experience with enterprise collections or billing preferred

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: ERP, Clerical, SAP, Collections, Accounts Receivable, Technology, Administrative, Finance