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Consulting and Professional Services

Technology Consultant CX (Customer Experience)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

YOUR FUTURE ROLE  
The consultant (f/m/d) in the consulting team Service is responsible for the service portfolio in the area CX (Customer Experience / Customer Relationship Management) and supports implementation projects and all tasks during the project phases at our customers. The topic focus for implementations will be the Field Service Management solutions, enriched by SAP AI services and integration to the existing SAP landscape at customers.

 

Responsibilities include also the following:

  • Participate and execute workshops with our customers to define requirements.
  • Document the results of the workshop and create a backlog list or design document.
  • Implementing the functions defined during the workshops.
  • Implement the Field Service Management solution into the existing customer landscape.
  • Implement and integrate the identified bundle of SAP solutions.
  • Support the customer during end user test phase, training phase, cut over tasks and hyper care.
  • Document the implemented functions properly for a hand-over.
  • Support the set up and presentation of solution demos for a customer.
  • Support a proof-of-concept implementation at a customer.
  • Establish knowledge about new solution components to enhance our implementation scope

 

YOUR PROFILE

  • Bachelor or Master Degree
  • Programming skills
  • SAP CX portfolio knowledge desirable
  • Willing to learn everything about the SAP CX Service solutions used for Field Service Management
  • Willing to learn everything about Field Service Management processes
  • Willing to learn to interact with customers and to handle customer discussions in workshops and during the project phases
  • Good communication and presentation skills.
  • Working with international customer teams is relevant.
  • Travelling to customer location up to 50% of the working time.
  • Fluent English language skills are mandatory, additional languages are advantageous


ABOUT THE TEAM

The consulting team in the area of CX (Customer Experience / Customer Relationship Management) is responsible for the implementation of SAP solutions out of CX service portfolio at our customers. The focus of the team is to implement SAP service solutions for Field Service Management at our customers. These solutions will be enriched with further SAP solutions e.g. SAP Service Cloud, SAP Analytics and integrated in other solutions to offer a holistic solution approach to the customer.

 

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:302006 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Technology Consultant CX (Customer Experience)

Facility:  302006
Posted Date:  Sep 24, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 50%
Location: 

Praha 4, CZ, 140 00


Job Segment: ERP, Consulting, SAP, Database, Cloud, Technology