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Information Technology

Application Service Manager - SAP Cloud Application Services(Location: Bangalore/Pune/Gurgaon)



Requisition ID: 284352
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



We are looking for a smart and dynamic expert to join our Cloud Application Services team in SAP. Candidate is expected to be technical hands-on, with strong leadership skills. The candidate is expected to participate in customer discussions, help with positioning of services, help with customer escalations, help with solution and proposal development skills, along with excellent presentation and customer handling skills.

Purpose and Objectives:

Enterprise Cloud Services (ECS) maximizes the success of customers with their SAP solutions in managed, private, and public cloud area. Cloud Application Services is part of the ECS organization and helps customers to accelerate their Innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The SAP CAS organization is focusing on managed service delivery across the SAP product portfolio for applications, managed security, and testing.

The Cloud Application Services unit is responsible for running SAP’s applications that helps our customers with their business transformation and business continuity.

Expectation & Tasks

  • Candidate is expected to perform following tasks as part of the role:
  • Deep dive expertise in functional topic
  • Support customer’s Intelligent Enterprise transformation by acting as trusted application and functional service delivery adviser
  • Escalation point for application / functional issues
  • Understand customer business, goals and challenges & suggest continuous improvement (CI) solutions and innovation
  • Identify and help position ECS portfolio services to customers via other stakeholders/teams within SAP
  • Develop integrated service plans for deployment of CAS Services
  • Attend customer on-site meetings for ECS application and functional service delivery customer kick off, governance and workshops as required.
  • Focus on Customer Satisfaction with delivery improvements
  • Service Escalation Management - focused on application and functional Delivery and related Service Performance
  • Provide inputs for application and functional improvements & Innovation Roadmap
  • Identify optimization potential on customer accounts
  • Prompt in identification and highlighting risks to senior management with mitigation and remediation plan
  • Occasional need to work on weekends or Non-business times based on criticality
  • Drive S/4 HANA adoption and consulting projects for premium customers
  • Demonstrates Thought Leadership in areas of New technology, Automation and Industry trends.

Qualification, Skills & Experience:

  • B.Com /M. Com/CA/ ICWA degree from a well reputed institute
  • Total Experience of 12+ Years including Industry and SAP experience
  • Domain Experience in Finance & Accounting function of around 4+ Years
  • Experience of 8+ years in SAP FICO with minimum 1 Implementation experience
  • Certified in SAP S/4 HANA Finance module
  • Must have excellent knowledge in AP, AR, Asset accounting, Bank accounting areas
  • Has exposure to and knowledge on basic Controlling which includes Cost center accounting, Profit center Accounting, Internal Orders, Profitability Analysis.
  • Has good working knowledge on integration with all modules or functional areas like Success factors - HR, Ariba – Procurement, Lead to cash - Sales & logistics execution, Design to Produce – Mfg. & planning
  • Leading customer workshops for the Finance implementation - Fit Gap Sessions & Realization and support assignments
  • Experience with third Party management/ Integration with 3rd party tools
  • Familiarity with F & A business processes and best practices, especially in Finance, Closing, Customer & Supplier accounts, Bank integrations, Asset accounting, Credit & Collections Management
  • Worked for Global Customers across different industries
  • Must be able to translate client business needs to technical business requirements
  • Self-driven and dedicated to continuous learning
  • Good analytical and solution-oriented thinking
  • Strong interpersonal & Team collaboration skills to work effectively in international and virtual teams
  • Excellent verbal & written communication skills
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint)


  • ITIL Certification.
  • Experience with customers in Manufacturing, CPG industries





Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Application Service Manager - SAP Cloud Application Services(Location: Bangalore/Pune/Gurgaon)

Facility:  284352
Posted Date:  Jan 6, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Pune, IN, 411013

Job Segment: Service Manager, Cloud, ERP, SAP, Banking, Customer Service, Technology, Finance