CFE Consultant (Consultant II)

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

*Please, submit your CV in English. Only CVs submitted in this language will be assessed.

Job Overview: 

As a Travel Innovation and Engagement Specialist, you will be a technical resource and subject matter expert on travel configuration modules relating to Concur Travel and Expense. You will work with Travel Management Companies (TMC’s) and Concur direct clients.  Your initial responsibilities will be to manage change requests to the Concur Travel products functional workflow to satisfy the client’s online booking experience needs.  Eventually you will be able to use learned product knowledge to manage more difficult and complex requests and simple projects that require greater understanding.  This positon is a pre cursor to advanced consulting, lead, and supervisor positons.

Responsibilities:

• Analyze client’s current configuration settings to understand their change request while formulating next step process utilizing standard procedures and best practices.
• Coordinate and organize configuration change tasks with all necessary parties including internal resources, clients, strategic partners, and clients.
• Consistently define and deliver successful implementation of requested changes in a timely manner consistent with team SOP and performance indicators.
• Routinely use excellent written and verbal communication skills and demonstrate the ability to effectively interface with external clients and internal departments.
• Maintain a current and thorough understanding of Concur Travel & Expense via up-to-date training requirements, release notes, user group calls and industry-related conferences.

Qualifications

Education, Experience & Training required:

• Prior experience troubleshooting software/hardware or process issues.
• Previous experience in Technical Support, Implementation or pre-sales role interfacing with customers

Job Specific Specialized Knowledge & Skills:

• Experience with Concur products or similar competing products is preferred. Experience with software as a service (hosted) is preferred.

• Successful experience working directly with customers to resolve complex issues.
• Fluent spoken and written English.
• Strong written and verbal communication skills
• Strong time management and prioritization skills
• Problem solving, analytical mindset
• Task based, process driven approach to achieving objectives
• Familiarity with financial concepts and systems is a plus
• Familiarity with Project Management concepts and systems is a plus

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395086  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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