External Workforce Center (EWFC) - Associate

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

LOCATION: São Leopoldo, Rio Grande do Sul 

The External Workforce Center (EWFC) partners with the Business to engage a compliant external workforce that delivers on the business needs.

To support SAP be Best Run the EWFC supports managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.

EXPECTATIONS AND TASKS

In this role you will manage the end-to-end process of external workers (contractors) within SAP. You will respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors and SAP colleagues.

You will also act as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.

This role requires the handling of confidential data and using HR systems and tools.

Excellent opportunity for young professional with the willingness to learn and quickly grow within our organization. (no previous Fieldglass/HR work experience required)

Role Requirements

• Results driven and detail-oriented customer service skills
• Ability to multi-task in a fast-paced environment
• Manage own workload and set priorities
• Excellent communication skills
• Committed to add value to the customer
• Good MS Office knowledge is a must
• Excellent English
• Ability to collaborate in global, multinational environment
• No previous Fieldglass/HR work experience required

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418047  | Work Area: Human Resources  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Job Segment: Cloud, ERP, Database, SAP, HR, Technology, Human Resources