SAP iXp Intern - Mission Control Center - Solution Support Engineer & Operations

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.  

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. 
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.   
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.  

About the team:

The SAP Mission Control Center is a Global organization responsible for delivering a wide range of support offerings as a back-office organization at SAP. It acts to quickly address critical situations and emergencies and delivers preventive support engagements with a continuous improvement approach as part of the support portfolio.

Working in the Regional SAP Mission Control Center (MCC) Latin America & Caribbean (LAC), the intern will work within the MCC team in São Leopoldo, connected to other main locations such as São Paulo, Mexico City and other locations in the Latin America region, as well as interacting with the MCC global community.

What you’ll do: 

Position title: SAP iXp Intern – Mission Control Center – Solution Support Engineer & Operations

Location: São Leopoldo, Brazil  

In this role, you’ll: 

The Mission Control Center Intern will support the following:

• Foster innovation and creativity, proposing innovative solutions based on the SAP solution portfolio for the regional MCC teams, focus on delivery excellence and bring creativity into operations.
• Collaborate, develop, and run ideas and lead internal projects that aim to improve daily operations.
• Assist in handling all administrational aspects of the MCC's Operations, such as participating in focus Lead alignment calls, updating invitations, send out post-session reports.
• Perform data analysis, based on the above extractions.
• Aid (Knowledge Transfer), review data quality, and assist with transparency to the MCC 'customers' (Focus team leads and members) on MCC-related CRM tasks, like case maintenance, Top Issues, …
• Collaborate with Global / Regional MCCs team members.
• Support the location maintenance & technical equipment readiness of the MCC room, incl. how to operate the wall monitors and the dashboards shown on them.
• Provide all kinds of administrational help to the MCC, like keeping meeting minutes, organizing meetings and operational procedures like case maintenance and KPIS

Who you are: 

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently studying Computer Sciences, Business Administration or Information Systems (2nd to 6th semester)
• An expert in MS Office tools (Excel, Word, PowerPoint, Access, and Outlook) is required.
• Advanced communications skills to articulate ideas with clarity, purpose, and efficiency to maximize their impact on their audience. Video production and digital communication skills are a strong plus.
• Basic concepts of IT industry and exposure to customer-facing roles (general customer services roles, support, consulting, and/or project management)
• Advanced English speaking and writing capabilities are a must.
• Basic Spanish-speaking capabilities are a plus.
• Teamwork is key, as is the ability to stay connected in a hybrid work model—locally in São Leopoldo and virtually with the colleagues in the MCC satellites.
• Enthusiasm to learn technical SAP solutions aspects and SAP Services & Support portfolio.
• Problem solver profile: self-motivated, hands-on, practical, reliable, accountable
• Self-driven and result focus, ability to learn and execute and organize many tasks with prioritization and good time-management.
• Programing and database management skills are very good plus.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409496  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.