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Software-Design and Development

SAP Procurement - User Assistance Developer | Technical Writer

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



SAP Ariba/Procurement User Assistance (UA) team members partner closely with engineering team members, product managers, and program managers to develop end-user product documentation for SAP Ariba solutions. The team’s deliverables include user guides, administrator guides, what’s new content, UI strings, and in-app help. These deliverables enable customers to understand and use their solutions’ business workflows. Together with our partners in UX, our goal is to provide a delightful user experience.
As a User Assistance Developer (Technical Writer), your responsibilities include the following:
•    Fulfil roles as both a dedicated member of the UA team and a co-located member of one or more engineering teams.
•    Work closely with engineering team members to provide design feedback, user interface text, and new feature content in one-month engineering sprints. Represent the UA team in scrum meetings.
•    Develop feature documentation, product documentation, and in-app help on aggressive schedules using the Ixiasoft content management system and in-app help tools. Adhere to processes and standards in a dynamic environment. Hands-on experience testing the software is required.
•    Plan and track your own work assignments and deliver them on schedule and with high quality.
•    Participate in User Assistance team initiatives to improve processes and the  customer experience.
•    At least three to seven years experience writing customer-facing technical documentation
•    Proven ability to thrive in a fast-paced, deadline-driven engineering environment
•    Relevant experience developing documents for a variety of audiences, including end users, administrators, system integrators, business managers, partners, and support and service organizations
•    Excellent writing, content organization, and communication skills, and a clear and engaging writing style
•    Experience collaborating with developers and representing documentation requirements in product or scrum team meetings
•    Excellent organization skills, including the ability to manage different projects with varying deadlines while maintaining quality and schedule adherence
•    Experience adhering to, and ideally contributing to, user assistance standards and processes in a dynamic environment 
•    Experience writing documentation from specifications and from hands-on software use
Minimum Qualifications
•    Bachelor's degree in Computer Science or a field that requires extensive writing, or equivalent experience
Preferred Qualifications
•    Experience using DITA and content management systems, and a basic understanding of HTML, XML, and cXML
•    Knowledge of JIRA or other defect tracking systems
•    Knowledge of Perforce or other source control systems
•    Knowledge of PowerPoint and Excel


At SAP, we value a flexible work which allows every employee to run at their personal best. This is why, today, we pledge to flex – providing an approach that can fit every role, style, and location while continuing to meet our business and customer needs. With this pledge, we will provide:
•    An inclusive environment in which people have options of work models: work from home, at the office, or hybrid*, based on what fits best employee preferences and business requirements - employees discuss with their managers the possibilities and align together the best work setup.
•    Flexible work schedules, so employees can adapt their personal needs with rheir professional activities in a productive and satisfatory way.
•    A 100% trust-based workplace as the norm, not the exception.
    *subject to legal requirement




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:302598 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

SAP Procurement - User Assistance Developer | Technical Writer

Facility:  302598
Posted Date:  Oct 13, 2021
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

São Leopoldo, BR, 93022-718

Job Segment: Technical Writer, SAP, ERP, Procurement, Engineer, Technology, Operations, Engineering