Information Technology

SAP Technology Senior Consultant: SAP Enterprise Cloud Services Delivery

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PROGRAM DESCRIPTION

SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Client Delivery Management (CDM) team within SAP Enterprise Cloud Services.

 

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

 

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

 

  • Primary contact for customers for discussions​ about technology and innovations and serve as an escalation point person for technical issues​
  • Understand the customer business, goals, and challenges to suggest solutions & services
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer​
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
  • Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
  • Design optimal SAP configuration to maximize system performance and availability.

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

LANGUAGE SKILLS

  • English (advanced/fluent written & spoken) & Spanish

 

WORK EXPERIENCE

  • Minimum 8 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
  • Among that, minimum 5 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
  • Hands on experience with working knowledge of Unix/Linux flavors
  • Hands on experience with working knowledge of SAP HANA and Sybase databases

 

LOCATION

 

Sao Leopoldo or São Paulo

 

EXPECTED TRAVEL

0-20%

 

CV in English:

Please, submit your CV in English. Only CVs submitted in this language will be assessed.

 

OUR PLEDGE TO FLEX WORK

At SAP, we value a flexible work which allows every employee to run at their personal best. This is why, today, we pledge to flex – providing an approach that can fit every role, style, and location while continuing to meet our business and customer needs. With this pledge, we will provide:

  • An inclusive environment in which people have options of work models: work from home, at the office, or hybrid*, based on what fits best employee preferences and business requirements - employees discuss with their managers the possibilities and align together the best work setup.
  • Flexible work schedules, so employees can adapt their personal needs with rheir professional activities in a productive and satisfatory way.
  • A 100% trust-based workplace as the norm, not the exception.
    *subject to legal requirement

 

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:334233 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  334233
Posted Date:  Jun 13, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718

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