SAP iXP Intern- Technical Support Sales and Service Cloud

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP:

    1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

    2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 

    3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

What you’ll do:

Position Title: SAP iXP Intern Technical Support Intern – I&CX Sales and Service Cloud (Platform)

Location: São Leopoldo, RS

• You will help delight SAP customers by analyzing and resolving known errors.
• You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries.
• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
• You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
• When needed, you will report errors to development teams.
• Support our customers via real time channels (Chat, Phone, etc.).

What you bring:

• You must be an undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or to be graduated in approximately 24 months).
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, cases, and phone.
• Ability in troubleshooting issues in SaaS, root cause analysis. 

Meet our team:

We’re a diverse team of 12 experts divided into different areas of expertise supporting our customers worldwide on the Sales & Service Cloud product family. Together with other three teams in our AMER location, we form the Industries & Customer Experience portfolio, with a total of 60 experts supporting products like Commerce Cloud, Customer Data Cloud, Emarsys Customer Engagement, Marketing Cloud, Field Service Management, and CRM Marketing. Our core value is collaboration, which happens within our global teams located in India, China, Ireland, Hungary, Spain, and Switzerland. Here you will have the opportunity to learn different products and SAP processes, as well as develop the required skills to perform at your best! Don’t worry, you will have a mentor assigned to you to teach you the ways into Technical Support!

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409377  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.