SAP iXp Intern -  Partner Support Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
 
Three reasons to intern at SAP:
    1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
    2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
    3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 
 
What you’ll do:
Position Title:  SAP iXp Intern –  Partner Support Specialist
Location: São Leopoldo, RS (hybrid)

•    Maintain and update projects into SAP internal systems
•    Monitor backlog and perform hygiene & quality of project data
•   Answer partner queries and stakeholders' requests via inbox/tickets, following defined SLAs and guidelines.
•   Ability to be flexible in the approach to support SAP Partners in a fast paced and dynamic environment.
•    Contribute to drive Partner self-sufficiency by promoting digital assets available to them
•    Handle high volume of requests for partner-led project registration on a global level. 
 
What you bring:
•    Problem-solving and analytical skills
•    Focus and concentration are key for the role
•    Demonstrable interpersonal and teamwork abilities
•    Relationship building/networking capabilities
•    Customer-focused and service-oriented attitude
•    Strong Communication Skills (verbal & written)
•    Agility and flexibility to work in an ever changing environment
•    Work well under pressure & with high volume of queries
•    Business level - advanced English is required;
•    Spanish is a plus for the role and commitment to learn/improve the language
•    Undergraduate Students in Admin/Communication, and IT related areas.
 
Meet your team
Partner Services Hub (PSH) empowers SAP partners to grow and simplify their business, by delivering a personalized range of value-added support services. The Partner Support Specialist intern is a partner facing role within Partner Support team, mainly responsible for handling partner support queue and for being the first line responders of queries coming from SAP Partners. Their primary goal is to handle volume of partner queries in an efficient way, providing quality support within the expected SLAs. They can also act as contributors to internal projects and process improvements.
 
**Please, upload your resume in English
 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415597  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.