SAP iXp Intern - BTP Core Platform Services Support Engineer

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

Three reasons to intern at SAP:

1.    Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
2.    Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
3.    Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:
Position title: SAP iXp Intern - BTP Core Platform Services Support Engineer
Location: São Leopoldo, RS - Brazil (hybrid)

Among other responsibilities, you should expect to do many of the following:

- Help delight SAP customers by analyzing and resolving known errors through Knowledge Base Articles (KBAs), solved customer incidents, documentation or verifying the configuration.
- Share knowledge by creating KBAs, discussing solutions with colleagues and participating in forums.
- Learn technical and business topics through classroom training, remote training sessions, mentoring and e-Learning trainings.
- Report errors to development teams when needed.
- Conduct root-cause analysis of product and configuration issues.
- Monitor and enable SLA fulfillment via queue monitoring.
- Cooperate closely with other Technical Support teams and Development Support.
- Be a professional team member within the Technical Support organization.

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning. Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding and sharing your knowledge? If you answered yes, this role may be a great fit for you!

- Studying IT or related with at least two years until graduation.
- Fluent English (oral and written) that can be in contact with customers and colleagues globally via email, system and phone.
- Knowledge in databases, OS commands and/or programming logic.
- Ability to troubleshoot and perform root cause analysis.
- Strong customer focus and communication skills (oral/written).
- Team player and contributes for a great environment.
- Self-motivated, proactive and solution oriented individual.

Meet your team:

BTP Core Platform Services is responsible to provide end-to-end support to cloud and on-premise SAP customers that have any solution based on Business Technology Platform.
We have 5 different teams in Brazil and, in this position, we are recruiting for our ABAP Tools and Output Management teams.
- ABAP Tools: Supports the ABAP language and its development tools, database interface and reporting tools, such as ALV and SAP Query.
- Output Management: Supports products that control printing and PDF forms generation;

All 5 teams are very closely integrated, providing a great environment for learning and development of its members. 
The other ones are:
- Application Services: Supports multiple technologies that are the foundation for customers to develop/customize their own solutions and landscape;
- Data & Knowledge Management: Supports products that aim to enable customer to manage documentation, knowledge and access;
- Software Logistics: Support all installation, upgrades and transport of solutions in customers' landscapes.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395073  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.

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