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Customer Service and Support

SAP iXp Intern - BW Support



Requisition ID: 287609
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the SAP Internship Experience Project:


The SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.


Three reasons to intern at SAP:


  1. Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
  3. Gain visibility: With SAP Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.


About the team: 

Do you want to engage in challenging work with enterprise-level customers, and be supported with extensive training opportunities for both technical and personal growth? Join a worldwide Customer Support team of 1500+ where customer issues are our opportunities. We lead the marketplace through vision, world-class technology and superior service. We use creativity to resolve problems and continually improve. We work globally across multiple geographies and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.We are seeking Support Associates who are driven by a desire to provide our customers with outstanding technical service. Their primary responsibility is to assist in resolving our customer’s issues related to SAP Business Warehouse solution. They will support complex environments and provide root cause analysis on a variety of operating systems and platforms.


What you’ll do:


Position Title: SAP iXp Intern - BW Support
Location: São Leopoldo, Brasil


In this role, you’ll:

In this role, the intern will


  • Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
  • Perform root cause analysis and provide solutions in complex environments for specific fields/areas
  • Diagnose, research, and resolve known errors by means of SAP documentation
  • Identify patterns and their solutions with incoming customer incidents
  • Use SAP Remote Supportability Tools to diagnose problems directly on customer systems
  • Share and document knowledge through creation of WIKIs and Knowledge Base articles
  • Attend e-Learning lessons, remote learning sessions, classroom training and coaching
  • Report coding errors to our development organization
  • Be a professional team member within the Product Support organization


Who you are:


  • We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.
  • University students enrolled in Technology, Engineering, Business or related courses, with at least two years until graduation
  • Excellent diagnostic and technical analysis skills
  • Ability to assess, plan and troubleshoot while collecting information about the customer issue
  • Excellent customer focus and communication skills (oral/written)
  • Ability to focus for extended periods of time while deep diving into logs
  • Proficient writing skills
  • Fluent in English (written and oral)
  • Knowledge of operating systems (Unix/Windows)
  • Knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
  • Ability to document communications and actions for customer issues in our CRM system
  • Preferred Skills: Knowledge of data warehousing

Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

SAP iXp Intern - BW Support

Facility:  287609
Posted Date:  Jun 7, 2021
Work Area:  Customer Service and Support
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

São Leopoldo, BR, 93022-718

Job Segment: Intern, SAP, ERP, Engineer, Database, Entry Level, Technology, Engineering