SAP iXp Intern - Customer Success Program Coordinator

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
 
Three reasons to intern at SAP:
    1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
    2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables. 
    3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 
 
What you’ll do:
Position title: SAP iXp Intern – Customer Success Program Coordinator 
Location: São Leopoldo, RS, Brazil - Hybrid position

In this role, you will support our Global Customer Success Partners (CSPs) to build best-in-class customer experiences, with a focus on various support areas. Specific areas of focus may include (but are not limited to):  

• Program management: collaborate internally with key stakeholders, support programs coordination, and process optimization  
• Business Insights and Analytics: support development, measurement, and tracking of business insights used in customer adoption. Drive customer feedback channels to identify improvements in the product and customer success processes.  
• Content Strategy & Management: supporting and maintaining community sites, web properties, customer communication assets  
• Solution Adoption Execution: support the development of assets and playbooks to help CSPs drive solution adoption within their customer base, including customer facing and internal resources  

What you bring:
We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.  

Qualifications: 

• Education: Currently pursuing a Bachelor's degree in Technology, Business, Marketing, Communications, or related field 
• Communication Skills: Excellent verbal and written communication skills, with a strong ability to present ideas clearly and persuasively. 
• Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain relationships with customers and team members. 
• Analytical Skills: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and able to utilize strong analytical skills to process and interpret data, translating findings into actionable plans  
• Time Management: Effectively manage assigned tasks and meet deadlines  
• Motivation: Self-motivated, proactive, and eager to learn with a passion for sales and technology. 
• Team Player: Team player, with a self-starter attitude and the ability to work with minimal direction. Build and maintain strong relationships with internal stakeholders. Collaborate effectively towards mutual goals and interest  
• Language skills: Business fluent in English   

Meet your team:
The goal of the Adoption Office Team is to support Customer Success Partners (CSPs) globally with driving customer renewals, adoption, expansion/upsells, and customer references. The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4HANA Cloud and Digital Supply Chain Solutions, as well as Customer Relationship Management, Customer Success Strategy, Operations, Team Enablement, and Audience Engagement.  

What We Offer: 

• Mentorship: Work alongside experienced professionals who will guide and support your professional development. 
• Networking: Opportunities to network with industry leaders and peers within SAP. 
• Growth: Exposure to a fast-paced, innovative work environment with potential for future career opportunities within SAP. 

*Please add your CV in English

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 397681  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.