SAP iXp Intern - Product Support for UI & Infrastructure Platforms

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
 
Three reasons to intern at SAP:
    1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
    2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables. 
    3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 
 
What you’ll do:
Position title: SAP iXp Intern - Product Support for UI & Infrastructure Platforms
Location: São Leopoldo, RS, Brazil - hybrid

Among other responsibilities, you should expect to do many of the following:
•    Investigate, analyze complex, real world, unique problems; and resolve critical system issues. 
•    Think independently and apply effective problem-solving skills.
•    Technical problem-solving & debugging. 
•    Collaborate and engage in constructive technical discussions with colleagues and customers from all around the world!
•    Recommend known technical solutions and develop workarounds for corrective action.
•    Properly document communications and actions for customer issues in our CRM system.
•    Use SAP and third-party tools to diagnose problems directly on customer systems.
•    Contribute regularly to the internal and external Knowledge Base.
•    Participate in Weekend shifts as scheduled.
•    Master SAP software that is being used by industries, governments, and multinational companies. 
•    Join the global SAP Family and become an ambassador for the Support Organization. 

What you bring:
Required Education, Competencies and Skills:
•    University degree or College diploma program in Computer Science, Business, Technology, or Mathematics. 
•    Strong IT affinity is a must.
•    Excellent communication and customer service skills 
•    High proficiency in English (spoken, written and customer management). 
•    Ability to assess, research, and troubleshoot while collecting information about customer issues.
•    Having programming skills is preferred.
•    Knowledge of logistics and production processes is an advantage.
•    Excellent analytical skills.
•    Open and professional communication style.
•    Strong team player who learns and adapts quickly.
•    Enjoy and derive satisfaction from direct interfacing with customers.
This position requires no specific work experience. Previous experience as intern or working student in a related position is advantageous.

Meet your team: 
We are the UI & Infrastructure Platforms Team, part of the Business Technology within the SAP Technical Support, our team values learning and sharing knowledge. Together, we uplift and support one another, always speaking our truths with honesty and integrity. We foster an environment of collaboration, freely sharing knowledge and inquiring without hesitation, a place we also have fun. Our office serves as a hub for connection, where we forge strong bonds as a team. We approach our work with an insatiable curiosity, constantly seeking to expand our understanding to assist and respect both our fellow teammates and valued customers.
 

*Please, upload your resume in English
 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403282  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.