SAP iXp Intern - Solution Support ALM

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
 
Three reasons to intern at SAP:
    1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
    2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
    3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 
 
What you’ll do:
Position Title: SAP iXp Intern - Solution Support ALM
Location: São Leopoldo, RS

• Learn about the Application Lifecycle Manager product and use your IT skills to troubleshoot issues faced by customers and provide solutions across different channels, like cases, chat and phone.
• Provide professional, courteous, and prompt technical support via multiple channels for Application Lifecycle Management product. 
• Progressively learn new areas in ALM, FRUN and Cloud ALM as required.
• Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service. 
• Document technical solutions via the SAP Knowledge Management Strategy. 
• Effectively and independently handle customer interactions and challenging customer problems, determining the priority levels, negotiating, and setting expectations with customers. 
• Maintain poise and professionalism in all customer interactions. 
• Adapting to business needs is a requirement. 
• Learn and apply the best End-to-end case processing practices.
• Assist in the Quality Assurance of new product versions and help to enhance the team’s performance and daily work by suggesting improvements to processes and tools. 
• Put in practice and enhance different subjects you studied throughout your IT graduation, helping customers to manage their IT area.
   

What you bring:

• Good customer interaction skills and willingness to learn more about soft skills.
• Understanding and adoption of Product Support E2E Methodologies (Swarming, Pulse, Knowledge Management).
• Willingness to work with customers across multiple channels (Chat, Virtual sessions etc.)
• Bachelor's degree in IT or related discipline, ongoing, with at least 2 years remaining.. 
• Strong communicator and a skilled listener
• Fast learner.
• English is a must.
• Analytical outlook with good aptitude for problem-solving.
• Ability to work in a global team across multiple time zones and diverse cultures.
• Work or academic experience with network, Windows, Unix and programming are an advantage. 

Meet your team: 
We’re a diverse team of 18 experts divided into different areas of expertise supporting the product family of Cloud Application Lifecycle Management. Teamwork is one of the core team values. The ALM functionalities help customers to run, manage and optimize their solutions, making ALM a central piece in the to manage the customer IT landscape. With that, by supporting ALM you will learn and develop a perspective of how the different SAP solutions work together to support customers and learn a diverse set of skills across ALM and other SAP products and platforms. The necessary trainings will be provided during the onboarding.

**Please, upload your resume in English
 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408504  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.