SAP iXp Intern - SuccessFactors Cloud Support

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team:

Our Product Support organization is looking for an intern to join the SAP SuccessFactors team who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Products.

What you’ll do:
Position Title: SAP iXp Intern - SuccessFactors Cloud Support
Location: São Leopoldo, RS

What you’ll do:

• Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
• Root Cause Analysis of reported incidents
• Create knowledge documentation, perform knowledge sharing, moderate forums, etc.
• Participation in global projects around support processes, infrastructure requirements and quality assurance
• Report errors to Development
• Provide consulting for customers on procedural issues and queries
• Monitor and enable SLA fulfillment via queue monitoring.

Who you are:

We’re looking for someone who can challenge the status quo and likes to stay curious.

• You enjoy working on meaningful projects and are energized by lifelong learning.
• Good written and verbal communication skills;
• Good presentation skills;
• Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months);
• Proficiency with PCs and desktop softwareKnowledge with Business Processes would be a benefit;
• Bias for action and initiative;
• Problem solving/analytical skills;
• Systematical, communicative and creative focus;
• Flexible approach working in teams as well as environment;
• Advanced English, Spanish is an advantage.

TBD

SAP'S DIVERSITY COMMITMENT 
 
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
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Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.