SAP iXp Intern - Support Consultant

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 
Three reasons to intern at SAP
1.    Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2.    Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3.    Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

What you’ll do:

Position title: SAP iXp Intern – Support Consultant
Location: São Leopoldo, RS - Brazil (hybrid - 3 days minimum in office)
Expected start date: June, 2024 

In a support capacity, you will have the following key responsibilities:

•    Troubleshooting complex 3rd and 4th level issues reported by SAP partners via the web-based messaging system and providing the best available solution or workaround within the agreed service levels.
•    Evaluating the impact of the reported issues on our client’s business.
•    Liaising with Development Teams to identify bugs and missing product functionality.
•    Capable in technical documentation and creation of knowledge-based assets.
•    Participating in internal projects that drive Support Automation and Partner Enablement.

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

•    University students enrolled in Business Administration or Accounting related courses, with at least two years until graduation.
•    Knowledge of Brazilian Tax System. 
•    Knowledge of Operating Systems (Windows).
•    It is a plus: Knowledge of Relational Databases (E.g.: SQL Server, etc.), SQL language and database administration.
•    Working in fast changing environments, acquiring, and sharing knowledge and improving processes.
•    Continuous learner and faster adopter of new technology process 
•    Customer oriented, self-motivated, and pro-active working attitude.
•    Good problem solving & analytical ability.
•    Good customer focus & interpersonal skills.
•    English (written & spoken). Spanish is an advantage.

Meet your team:

SAP Business One is a single integrated business management application for small and medium businesses including all core business functions: Accounting and financials, Sales and customer relationship management, Purchasing and operations, Inventory and distribution, Financial Reporting and Budgeting.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 392944  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.