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Consulting and Professional Services

SCM Support Associate

 

 

Requisition ID: 287428
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

POSITION SUMMARY 

Support consultant who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
The consultant will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

 

EXPECTATIONS AND TASKS

•         Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
•         Collaborate closely with various other SAP departments, like Consulting and Sales.
•         Managing  internal and external escalations including customer communication (if required)
•         Temporarily safeguard customers in critical/escalated situations 
•         Orchestration of experts for fast issue resolution
•         Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
•         Root Cause Analysis of reported incidents
•         Call deflection (productizing knowledge, moderating forums, knowledge sharing etc.)
•         Participation in global projects around support processes, infrastructure requirements and quality assurance
•         Report errors to Development
•         Provide consulting for customers on procedural issues and queries
•         Provide weekend and evening shift as scheduled

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

•         Degree in Information Technology/Computer Science/Computer engineering or similar areas or University Students expecting to graduate in the next two years
•         Knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc) - desirable
•         Knowledge in Supply Chain or Logistics Business Processes would be a benefit
•         Excellent customer focus and communication skills (oral/written)
•         Problem solving/analytical skills 
•         Flexible approach to working in teams as well as environment
•         Fluent in English            

 

WORK EXPERIENCE

•         Experience or eagerness to learn in an IT related area, e.g. consulting/support/development job appreciated; Fresh graduates with strong inclination towards technical work may also apply;
•         Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes
•         Prior Industry experience providing technical support for enterprise software

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

SCM Support Associate

Facility:  287428
Posted Date:  Jun 16, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718


Job Segment: Consulting, Engineer, ERP, SAP, Supply, Technology, Engineering, Operations