Senior Technical Writer / Senior User Assistance Developer, Cloud Data (São Leopoldo)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:
We are looking for an experienced senior User Assistance developer to work on a new and exciting cloud offering.

The Role:
•    Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding.
•    Create help documentation (embedded help, multi-media, and documentation) targeted at various user profiles.
•    Write UI texts and other UX copy to enhance the usability of our products in close collaboration with all stakeholders.  
•    Create or participate in creation of video tutorials to guide our users through the apps (script writing, screen recording, video editing) that match our video guidelines.
•    Define terminology (simple, consistent, and conforms to industry standards).
•    Adhere to standards and guidelines to deliver high quality user assistance. 
•    Participate in initiatives to improve tools, processes, and content.
•    Act as an advocate for an excellent user experience.
•    Lead user assistance projects, serve as a SME for development/User Assistance initiatives, and help mentor team members.

What you bring:
•    Bachelor’s degree in Technical Communication, UX Design, Computer Science, or any other related experience
•    Extensive experience in information development, technical writing, support, or other forms of content development 
•    Ideally first-language proficiency in English, or excellent written and spoken skills in English
•    Experience in serving as a content SME within a Development group
•    Extensive experience in technical writing along with experience in documenting end-2-end user experiences
•    The ability to express complex technical information in a clear and precise manner
•    Outstanding communication, writing, and grammar skills
•    The ability to work within tight deadlines, deliver on time, and ensure high quality 
•    Flexibility and a readiness to communicate with other team members
•    Excellent organizational skills 

Meet your team:
The Cloud Data User Assistance team is being built around a couple of key positions and so this is an excellent opportunity to take part in creating something new and exciting.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414150  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.