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Consulting and Professional Services

Product Support Associate - GRC

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

ABOUT THE ROLE

Support associate who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
The consultant will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.


EXPECTATIONS AND TASKS
•    Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
•    Collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales.
•    Managing  internal and external escalations incl. Customer communication (if required)
•    Temporarily safeguard customers in critical/escalated situations
•    Orchestration of experts for fast issue resolution
•    Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
•    Root Cause Analysis of reported incidents
•    Call deflection (productizing knowledge, moderating forums, knowledge sharing etc.)
•    Participation in global projects around support processes, infrastructure requirements and quality assurance
•    Report errors to Development
•    Provide consulting for customers on procedural issues and queries
•    Provide weekend and evening shift as scheduled


 EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
•    Degree in Information Technology/Computer Science/Computer Engineering or similar areas or University Students expecting to graduate in the next two years
•    Knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc)
•    Excellent customer focus and communication skills (oral/written)
•    Problem solving/analytical skills
•    Flexible approach to working in teams as well as environment
•    Fluent in English (Spanish skills would be a benefit)
•    Accounting, Financial, or banking knowledge is an advantage


WORK EXPERIENCE
•    Experience or eagerness to learn in an IT related area, e.g. consulting/support/development job appreciated; Fresh graduates with strong inclination towards technical work may also apply;
•    Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes;
•    Prior Industry experience providing technical support for enterprise software is a plus.

 

OUR PLEDGE TO FLEX WORK

At SAP, we value a flexible work which allows every employee to run at their personal best. This is why, today, we pledge to flex – providing an approach that can fit every role, style, and location while continuing to meet our business and customer needs. With this pledge, we will provide:

  • An inclusive environment in which people have options of work models: work from home, at the office, or hybrid*, based on what fits best employee preferences and business requirements - employees discuss with their managers the possibilities and align together the best work setup.
  • Flexible work schedules, so employees can adapt their personal needs with rheir professional activities in a productive and satisfatory way.
  • A 100% trust-based workplace as the norm, not the exception.
    *subject to legal requirements

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:305932 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Product Support Associate - GRC

Facility:  305932
Posted Date:  Sep 9, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718


Job Segment: ERP, Engineer, Consulting, SAP, Computer Science, Technology, Engineering