Administration

Support Talent Community

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

POSITION SUMMARY  

Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If your answered yes, our support area may be a great fit for you! Be part of our Support Talent Community and we might contact you in order to start a career conversation. 

We are looking for a person who is driven by a desire to provide our customers with outstanding customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products. 

 

EXPECTATIONS AND TASKS 

Meet, work, and talk to colleagues and customers from all around the world! On support teams, you will collaborate with global support engineers across the product area to drive positive customer outcomes, in a fast-paced environment and work cross-culturally. 

 

  • Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;  

  • Be a team player that is both eager to learn and to share knowledge; 

  • Safeguard customers in critical/escalated situations; 

  • Demonstrate logical thinking for solving a wide range of issues with different levels of complexity; 

  • Flexibility to work during some holidays and some weekends based on business needs. 

  • When needed, report errors to development teams; 

  • Managing internal and external escalations incl. Customer communication 

  • Own and be responsible for concurrent incidents in a ticketing system. 

  • Research, analyze and troubleshoot all incoming case and service requests. 

 

 

QUALIFICATIONS / SKILLS AND COMPETENCIES 

  • At least one programming knowledge, especially in reading (HTML5, Java, Java Script, C++, ABAP/4 etc) 

  • At least one database strong knowledge (Microsoft SQL Server, SAP MaxDB or other relational DB e.g. MySQL, Sybase ASE, Oracle, Informix, DB2, etc.) 

  • Ability in troubleshooting and/debugging, root cause analysis 

  • Excellent customer focus and communication skills (oral/written) 

  • Problem solving/analytical skills 

  • Fluent in English (Spanish skills would be a benefit) 

  • Knowledge of ERP/ CRM process and document creation. 

  • Familiarity with SSO (Single Sign-on) technologies, particularly SAML, is a plus  

 

EDUCATION AND WORK EXPERIENCE 

  • Bachelor’s or Associates degree in a technical or business field completed or in course, but also open to candidates with other backgrounds; 

  • Familiarity with Customer Service, Consulting or Support for software or other Information Technology products; 

  • Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes. 

 

LOCATION: São Leopoldo - RS 

 

Joining the global SAP Family, you will become an ambassador for the Support Organization. The learning never ends – you are expected to continuously learn and up-skill during your time here. 

We hope you feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better! 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 353485  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid

Requisition ID:  353485
Posted Date:  Sep 23, 2022
Work Area:  Administration
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718

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