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Software-Design and Development

User Experience Design Associate - Customer Innovation & Maintenance Engineering ERP team

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



In the SAP Product Engineering board area and as part of the Customer Solution Support & Innovation (CSI), Customer Innovation & Maintenance (CIM) combines value-driven innovation and best-in-class maintenance. Focused on co-innovating with customers, we aim to improve SAP products and integrate innovation into standard/industry solutions, while focusing on long term impact for maintaining customer success. The globally diverse CIM team is responsible for designing, building, running, and maintaining solutions covering the full innovation lifecycle with strong future focus on cloud and hybrid solutions. The strategic transition towards product-oriented projects is key. Within CIM the Engineering Cross Functions (ECF) Team centrally combines relevant attributes of product engineering and project deliveries in one central unit. The team brings together under one umbrella strategic factors, such as Architecture & Technology Office, Security & Compliance, User Experience, Quality Management, User Assistance and Agile Methods. Join us in helping clients to reimagine their business and create new possibilities that allow them to dream bigger, work smarter and change their worlds.

The User Experience team within SAP CIM is chartered with spearheading innovation in the UX space. As part of the team you will be designing products which touch more than 75% of the world’s transactions. Using state of the art tools you will produce class leading user experience artefacts for enterprise users. You will have the opportunity to work side by side with some of the most talented people in UX within SAP and leverage the skills of a globally distributed team setup.


  • University degree in Industrial Design, Product Design, Human Computer Interaction or Computer Science with strong academic credentials
  • Relevant experience with similar roles
  • Solid academic record in human-computer interaction or related field (technical background is a big plus).  
  • Knowledge of HTML, HTML 5, CSS/CSS3, Fiori & SAPUI5 are beneficial
  • Strong skills on tools like Figma & Sketch
  • Very good knowledge of User-centric approach to design
  • Strong communication (written and spoken) skills in English is essential.
  • Knowledge of Responsive Design is mandatory
  • Experience in User Research
  • B2B experience is highly desirable
  • Experience of working on mobility (IOS and Android) designs
  • Candidates must have worked directly with end users and customers



  • Ability to hit the ground running and understand, apply, and drive SAP specific design guidelines on products.
  • Gathering end-user requirements by organizing, executing and moderating customer sessions
  • Conduct user requirements analysis, task analysis, information architecture design, interaction design, and usability testing
  • Work in close coordination with product owners & senior UX Designers to deliver expected UX outcomes
  • Development of user interface designs using various prototyping techniques and documenting in UI specifications
  • Verification of designs through reviews, validations, and formal usability testing
  • Ability to guide product teams on the Design Led Development processes which are applicable
  • Design support and consulting for the development teams by working closely with architects and developers through the project life cycle
  • Ability to work within product time and budget constraints
  • Ability to travel for project requirements on an average of 30% (only in safe travel zones)



At SAP, we value a flexible work which allows every employee to run at their personal best. This is why, today, we pledge to flex – providing an approach that can fit every role, style, and location while continuing to meet our business and customer needs. With this pledge, we will provide:

  • An inclusive environment in which people have options of work models: work from home, at the office, or hybrid*, based on what fits best employee preferences and business requirements - employees discuss with their managers the possibilities and align together the best work setup.
  • Flexible work schedules, so employees can adapt their personal needs with rheir professional activities in a productive and satisfatory way.
  • A 100% trust-based workplace as the norm, not the exception.
    *subject to legal requirement



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:307603 | Work Area: Software-Design and Development | Expected Travel: 0 - 30% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

User Experience Design Associate - Customer Innovation & Maintenance Engineering ERP team

Facility:  307603
Posted Date:  Nov 28, 2021
Work Area:  Software-Design and Development
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

São Leopoldo, BR, 93022-718

Job Segment: ERP, Developer, Engineer, Consulting, Design Engineer, Technology, Engineering