Information Technology

IT Service Operations Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Who we are:

Global Cloud Services (GCS) is responsible for all 4+1 infrastructure and associated technical platforms. Cloud Control Center is managing the service desk, events, incidents, and is working in continual improvement towards prevention and remediation of occurring issues. We at ONE Service Desk (OSD) are part of Cloud Control Center and acting as the customer face of Global Cloud Services (GCS) providing a central, first point of contact for different lines of business (LoBs).

Who you’ll work with:

You’ll work with ONE Service Desk’s strategic suppliers and technology teams. Also, you’ll coordinate cross-functionally across the globe with operations, and partner management teams to realize the intended outcomes.

What you’ll do:

  • You will play a key role in managing multiple supplier’s service portfolio from reviewing the demand to defining service requirements, managing contractual change requests, service transition to operations.
  • You will be a primary point for customer escalated service delivery fulfilment issues for the existing services.
  • You’ll ensure the agreed Supplier SLA’s & KPI’s are met and report deviations to Service Assurance team along with get well plan & progress.
  • You will ensure effectiveness of governance within supplier service delivery through data driven insights to make informed decisions.

What’s our expectations:

  • Bachelor’s degree in engineering or business.
  • ITIL4 certification is preferred
  • 5 years of progressive experience in IT Infrastructure operations management along with vendor management skills.
  • Proficiency working with and influencing across teams and 3rd party suppliers.
  • Similar experience working with proven negotiating and persuasive skills.
  • Ability to lead, make decisions, solve problems and working within & with partner teams to deliver outcomes.
  • Flexible to accommodate time-zones as teams are geographically dispersed globally.
  • Proficient in English (business level).



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:312565 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  312565
Posted Date:  May 18, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

San Pedro Garza García, MX, 66265

Job alert

Job Segment: Operations Manager, Engineer, ERP, SAP, Operations, Engineering, Technology