Customer Business Support Associate LAC

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Purpose and Objectives:

To be a market leading cloud company, SAP has acknowledged the need to transform its business operating model. Customers are expecting an integrated engagement across all solutions and all stages of the customer value chain. Therefore, the Customer Business support team member will work with the Services Sales teams and internal commercial stakeholders to ensure a harmonized and integrated approach to all customer touch points across the quote to contract process – for the benefit of our customers.

Scope:

SAP is looking for a resource to join the Customer Business Support (CBS) team, as Business Support Associate to support and advice SAP Services Sales across LAC region. The CBS team member will have responsibilities to process and/or develop consulting opportunities in existing SAP Services deals using SAP tools and processes.

Contribute to revenue growth and profitability by processing profitable services sales deals in existing customers and achieve business targets.

Responsible for end-to-end deal process execution related to customer services opportunities.

Key Tasks:

- Works with a cross functional team processing relevant functions from portfolio and supporting sales, presales, delivery operations, Legal, regional controlling, GFSS, and sales operations.

- Key touchpoint with internal finance groups: Controllers, Project Controllers, Sales Operations, Commercial Business Partners, Education to ensure compliance, data clarity, contract and revenue safeguarding.

- Works with the Services Account Executive (SAE) within the customer account, support the overall relationship between the customer, the partners and SAP to ensure all opportunities are maximized and sales bids are successful.

- Seek continuous improvement to simplify process

- Process customer service requests for selling services small deals and completing the required paperwork

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411163  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.