Senior AI Engineer

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

This is a hybrid role based out of Monterrey. Hybrid is 3 days week onsite, 2 days week remote.

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them, our external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.

Cloud Observability (CO) is the foundation for cloud operations. It delivers critical capabilities for infrastructure and application operation, security management by providing a fully integrated end to end observability product across our different Line of Business. 

We are looking for an Senior AI Engineer focusing on both soft and physical layers of our global operations.

About the Role:
You will join a global & multidisciplinary team of AI Engineers, contributing to the development of AI solutions that power a stack of diverse observability services using Machine Learning and Large Language models. This role involves reshaping how we manage alerts, metrics, and logs by introducing deep learning and NLP to enhance observability services. You will also be fully responsible for the the End-to-End lifecycle of the services developed, ensuring excellence in triage and resolution.  You will help the team to reduce critical KPI's around incidents caused by Global Infrastructure Failures, reduce Signal to Noise Ratio, and other relevant metrics using these advanced methods.

Expectations and Tasks:

• Collaborate with engineering and product management following Agile Methodologies such as SCRUM.
• Ability to prioritize and deliver high-quality developments under time constraints.
• Ensure smooth operations and maximize uptime of the services we are responsible for.
• Participate in On-Call rotational coverage, including weekends and holidays, with compensation as per local policies. Global follow the sun model with local daytime coverage.
• Share knowledge across the team.
• Work on data analysis & generation.
• Support AI research & development projects.
• Develop Agents and fine-tune AI Models for Observability.
  
  

Required Skills:

• Fast adoption of cutting-edge technologies.
• Advanced analytical and problem-solving mindset.
• Strong team player with excellent communication skills.
• Self-starter who acts with a sense of urgency to quickly move issues forward efficiently and effectively.
• Fluent in spoken & written English.

Required Experience:

• Development:
  • 5+ years of professional development and/or educational equivalence.
  • Must be able to demonstrate knowledge.
  • Strong in Python & JavaScript as programming language.
  • Solid  in REST API using Flask or FastAPI or equivalent.
• DevOps:
  • Solid understanding of CI/CD pipelines
  • Hands-on practice with docker containers & Kubernetes.
  • Work with public cloud environments such as GCP/AWS/Azure.
  • Familiarity with JSON, YAML, & Github.
  • Practical experience in Monitoring and Performance Management tools.
• Artificial Intelligence:
  • Knowledgeable in at least one ML frameworks like PyTorch, TensorFlow, or similar.
  • Demonstrated practice with Large Language Models, Embeddings and GenAI.
  • Good understanding of Machine Learning Supervised/Unsupervised models.
  • Solid understanding of data structures & data patterns.
• Education:
  • Bachelor's or equivalent education in Software Engineering, Computer Science, or a related field. 

Preferred experience:

• Elasticsearch, Splunk, or similar.
• Some experience in web development frameworks.
• Terraform, HelmChart, Ansible, or similar tools.
• Kubeflow, MLFlow, Dataflow, or similar technologies.
• Understanding of Enterprise/Service Provider Data Center Architecture

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442433  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid